Role: Learning Delivery - Process Specialist (Associate Analyst)
This role is part of the USI Learning Delivery team. This is a client and stakeholder management position which requires excellent verbal and written communication skills to work effectively with a diversified group of internal clients at all levels.
What it involves
- Serving the USI Talent Learning and Development (L&D) teams for the planning and delivery of learning programs which cater to the learning needs and requirements of different businesses – Audit, Advisory, Tax, Consulting and Enabling Areas
- Acting as an advisor and a consultant to the clients, scheduling periodic connects with stakeholders to evaluate SLAs and areas of development
- Interacting, networking and partnering with various internal teams for the delivery of a learning session.
- Working with empaneled/authorized external vendors when required
Work you’ll do
You will perform all or a combination of any of the following activities:
• Talent L&D (Clients/Stakeholders from the USI Talent L&D Teams)
o Periodic connects with the Talent L&D team for the planning and execution of the learning programs
o Support the team lead in SLA management
o Set expectations with the Talent L&D team, negotiate on the timeliness if necessary, and inform in case of delays
o Evaluate new processes added to the portfolio and prepare RACI accordingly
o Periodic reporting of learner and program metrics, dashboards etc.
o Perform root cause analysis to find gaps and identify solutions
o Support the team lead in SLA management
o Set expectations with the Talent L&D team, negotiate on the timeliness if necessary, and inform in case of delays
o Evaluate new processes added to the portfolio and prepare RACI accordingly
o Periodic reporting of learner and program metrics, dashboards etc.
o Perform root cause analysis to find gaps and identify solutions
• Process:
o Requires proficiency in process excellence in terms of SOP, checklists and FAQ documents for primary activities and other tasks if required
o Program delivery management with ownership and accountability of all program related tasks and sub-processes
o Multi-tasking, attention to detail and adherence to timelines
o Gain understanding and experience on various learning platforms like NextGen, SABA etc.
• Team:
o Support team members and team lead(s) with all program-related tasks, ensure task completion as per SLA timelines with accuracy
o Ensure effective utilization of working hours with proper prioritization of work
o Build a connect with team members and share knowledge, tips, best practices.
o Perform quality checks on tasks and reports before they are submitted to the client
o Continuous collaboration effort towards common business goals
Qualifications Required
• 0-1.5 years of relevant work experience
• Excellent verbal and written communication skills
• Ability to analyze data, identify key findings and create executive summaries
• Proficient with MS Office: MS Excel (Advanced level preferred) and PowerPoint
• Attention to detail, and timelines, ability to prioritize and multi-task & time management.
• Works effectively with diverse group of internal clients at all levels of the organization
• Proven track record of synthesizing data and presenting results and recommendations to leadership
Timings- 9AM-6 PM/11 AM-8PM
Location-Hyderabad/Pune/Gurugram/Bengaluru
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