Deloitte | India Offices of the US

Role and Team: Assistant Manager (CL 4), Deloitte Leadership & Human Potential (DL&HP)

Portfolio: Reputation & Compliance Learning (RCL)

Are you an e-Learning enthusiast? Can you picture yourself thriving as part of a 7-person team that is modernizing approaches to compliance-based learning within a portfolio that reaches 180,000 learners and is 100% asynchronous?

As part of Deloitte Development, this new position sits in the RCL team, which itself sits within DLHP. In close partnership with internal clients and vendors, this team manages the development of learning experiences concerning ethical behaviors to create a culture of compliance, an essential component of leadership. Areas of compliance include anti-corruption, anti-harassment, confidentiality, ethics, and independence. 

Compliance requirements rapidly change in our complex digital and global landscape, and Deloitte professionals expect learning to be quick, engaging, and available anywhere. In this role, you will join a team that is on a strategic journey to transform compliance learning into a modern, best-in-class form while meeting and balancing the unique legal and regulatory specifications of the Deloitte US firm.

In this role, you will be responsible for all pre-launch operations related to preparing a course for release to learners (see below). The ideal candidate is a team player with knowledge of the e-Learning life cycle combined with strengths in communication, self-organization, attention to detail, technical comfort level, and problem solving. Traits necessary for success include initiative, curiosity, regard for quality, and tenacity.

Work you’ll do.

• Lead deployment of all e-Learning courses for the RCL portfolio
• Receive courses ready for launch managing their path through testing until they are successfully deployed.
• Troubleshoot technical issues that surface and work across teams to resolve (teams may include LDS, outside vendor, CTS, Global, Saba) to resolve the issues.
• Coordinate and communicate with US Compliance Monitoring on testing progress or any setbacks that may affect deployment timing.
• Lead bi-weekly status calls with CTS and RCL.

·       Create versions of e-Learning courses oriented to varied audience needs and manage their release

• For People with Disabilities: As part of deploying a course, create an accessible version according to specifications, upload it to accessibility site, and coordinate and communication with Talent Relations about its availability.   
• For Non-English Speakers: As part of deploying a course, manage process of translating the course transcript into foreign languages (Spanish) when needed, including coordinating reviews and making the translation available on Saba.
• For Niche Audiences: Where needed, create copies of courses and redeploy them under a new Course ID (this occurs in limited cases for when the same course is taken YoY); create a stripped-down, “clone” version of a course use as remediation (this occurs in limited cases).
• Conduct analysis and evaluation of e-Learning course performance
• After deploying a course, pull evaluation reports during the first month of release to gauge early performance results and study evaluation comments for any concerns requiring attention.
• Assess and summarize evaluations and other measurements to discern themes and make recommendations for future improvements.

Qualifications:

• Demonstrated project management experience: organization, managing details, keeping multiple tasks/projects on track.
• Demonstrated consultative approach: Strong communication skills and ability to influence others effectively and credibly, both verbally and in writing, with audiences at all levels.
• Ability to analyze and synthesize data from multiple sources to identify themes and develop compelling recommendations.
• Ability to manage ambiguity across multiple priorities and to know when to escalate issues for final resolution.
• Ability to work autonomously and effectively in a fast-paced, complex, and multi-tasking environment.
• Strong command of Microsoft Office skills and ability to produce high-quality deliverables.
• Prior consulting or professional services experience preferred. 
• Experience with learning management systems desirable.

Location: Hyderabad

How you will grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world.  From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

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