Senior Analyst, Deloitte Leadership and Human Potential (DLHP) – for Communication Excellence portfolio
Deloitte Leadership and Human Potential (L&HP) is focused on delivering a leading-edge, branded learning experience across the firm, emphasizing human capabilities as complementary to technical ones, and setting the standard for creating growth-oriented and inclusive professionals and leaders for the future of work.
DLHP goals are to:
· Integrate purposeful and impactful leadership skills and capabilities to cultivate stronger internal and external relationships, drive business growth, fuel engagement and performance, enhance our value, and feed our social and client impact
· Create the next generation of Deloitte professionals and leaders, optimizing the human potential and communication of all our people that will enable them to thrive, change, and lead in the hybrid and technology-focused work environment
What is Communication Excellence?
Communication Excellence (CE) is part of DLHP. CE aims at improving English language competency and enhancing Advanced Business Communication skills for non-native speakers. The program helps businesses take a more strategic view of their communication development with structured and tangible solutions while leveraging technology and AI.
Work you’ll do
| Facilitation and Coaching | 50% |
| Facilitate Advanced Business Communication skill development for professionals across career levels with high standards of quality and impact Choose appropriate training methods depending on content and audience per case (can be, be not limited to; virtual, simulated, mentoring, on the job training, professional development classes, etc.). Exhibit zeal and confidence to bolster attendees' participation while facilitating learning programs Use different coaching methodologies to offer 1:1 coaching, group coaching and personalized coaching to professionals on core language proficiency and advanced business communication skills Use different coaching methodologies to offer 1:1 coaching, group coaching and personalized coaching to professionals on core language proficiency and advanced business communication skills Design team based and individual courses focused on communication skills, oversee maintenance of learning curriculum, and gather feedback on the quality of training Plan, execute, and lead curriculum development activities; leverage SMRs and existing materials; review deliverables for accuracy and quality Cater to assessment and digital learning needs with innovative ideas Collaborate with Talent Services (Learning Operations, and Learning Delivery) to create and deliver leading-edge learning solutions Execute the CPE/certification process from objective mapping to form submission to participant receiving credits
| |
| Reporting and Analytics | 30% |
| Support the Communication Excellence assessments for the region Measure impact of learning programs Create reports and share insights on overall learning and assessments | |
| Stakeholder Relationship Management | 10% |
| Build effective relationships with key stakeholders related to learning and development projects Participate in project teams to build positive, collaborative partnerships among business stakeholders, and peers | |
| Support design and delivery | 10% |
| Work with team managers to determine training needs Curate and manage learning and development journeys for virtual and live sessions Cater to digital learning needs with innovative ideas using latest tools in technology | |
Qualifications
Required:
- Bachelor’s Degree
- At least 2-4 years of related professional experience
- Strengthened by facilitation skills and coaching
- Collaborative mindset to share and implement best practices
- Strong instructional design skills
- Demonstrated project and program management experience: organization, managing details, keeping multiple tasks/projects on track
- Ability to communicate effectively and credibly, both verbally and in writing, with audiences at all career levels
- Ability to work autonomously and effectively in a fast-paced, complex, multi-tasking hybrid environment
- Excellent Microsoft Office skills
- Up to 10% travel could be required based on role responsibilities
Preferred:
· Experience working in a learning and development organization
· Prior consulting or professional services experience
· CELTA/ IELTs certified
How you will grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
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