Senior Analyst - Deloitte USI BSO – Industry & Client portfolio Management (I&CPM) - Deloitte Support Services India Private Limited
The I&CPM closely works with the industry and service line Client Portfolio Management leads from NSE to ensure day to day delivery of our strategic client programmes is consistently and accurately delivered. The team collaborates with the CPM leads and the industry / service line Business Partners to ensure all client related aspects of our Growth strategy are supported and delivered.
The three key pillars of the CPM team role are to:
- Enable and inform the prioritisation of our Firm’s resources
- Help build and inform the best teams to serve our clients
- Accelerate and enhance client conversations
thereby playing a critical role in supporting the activities and client interactions of our key client service teams, whilst supporting the industry leaders, their executive teams and the industry Clients & Industries teams in executing their client strategies and activities.
Work you’ll do
The key job responsibilities include the following:
Working with senior stakeholders, the individual will be responsible for collecting, analysing and interpreting data sets to help us understand the tender landscape, independently developing content for the Executive, and designing and managing various pillar workstreams which contribute to the team’s achievements of its strategic objectives.
Knowledge Management and Research
- Developing Marketing Plans
- Deriving themes from data to input into Executive-level presentations, reports and analysis
- Collecting and interpreting data from various internal and external sources
- Developing and maintaining dashboards, databases and reports, producing accurate MI to track performance
- Analysing data sets to identify trends and provide insights to support business decisions
- Deriving themes from data to input into Executive-level presentations, reports and analysis
- Identify key industry/sector challenges and whitespace, deliver quality information and research products to the respective internal clients/ stakeholders
Strategy, Reporting and Planning
- Support the annual Firm revenue planning process, data gathering and manipulation, help with communications, keeping the plan preparation and submissions to deadlines, assisting with iterating the plan and re-forecasting as new data is received
- Extend ongoing support (or lead) to business strategy initiative around business development, knowledge management, quality, process improvement etc
- Assisting with the geographic consolidation of plans, opportunities and revenues
- Support the development of leadership presentations, sector overview decks, growth platform/solution area overviews etc.
- Identifying opportunities for process improvements and continuously monitoring and evaluating data quality to ensure accuracy and completeness
- Supporting and managing key Growth initiatives impacting our geographies and Member Firm, including facilitating engagement and collaboration amongst stakeholders
Client Programme Management
- Data manipulation/analysis to help support execution and monitoring of client programmes and associated activities
- Assistance with client portfolio management activity, including assistance with communications, liaising with client teams on activity updates, helping support good client programme governance
Stakeholder Management and Delivery
- Responsible for the quality of deliverables executed from offshore, escalations, service continuity
- Promote best practices and share knowledge among stakeholders both onshore and offshore
- Ensure all production is done in compliant with the process guidelines and client specific guidelines
- Coordinate with team members (if required by project) and ensure superior product quality and completion of ongoing projects within stipulated timelines
- Ensure data confidentiality, integrity and protection of company's intellectual property
Work Location: Hyderabad
Shift Timings: 11 AM to 8 PM
The team
The Industry & Client portfolio Management (I&CPM) has been set up to create a new offshore capability to support the industry leads and business partners on industry strategy, reporting, planning and client programmes.
Qualifications
Required:
- Master's (PGDM) or MBA
- 2-6 years of experience in data analysis and insights; business research
- Strong stakeholder and resource management skills are expected
- Strong business development capability with proven track record
- Strong understanding of business research methodologies and research databases along with advanced level knowledge of one or more industries
- Ability to gather strategic market intelligence, regular market monitoring, company and competitor intelligence
- Ability to synthesize qualitative and quantitative data quickly and draw meaningful insights
- Must demonstrate a methodical, analytical and clear approach to problems
- Flexibility to manage multiple complex projects in a fast-paced environment
- Ability to work independently
- Ability to plan individual market research projects and take ownership of deliverables
- Exceptional attention to detail
- Excellent written and oral communication skills
- Experience in process-driven research assignments
- Understanding of business research methodologies and research databases such as Factiva, OneSource, Bloomberg etc.
- Master proficiency in MS applications, including PowerPoint, Excel, Word, Outlook
- Able to work effectively with stakeholders in a matrix and multi-cultural organization
- Help develop key intelligence questions and design a research approach and story board using industry specific methodologies to address these questions
- Experience of working with brand guidelines and templates
- Be organized and structured in the completion of tasks
Preferred:
- Understanding of the Management Consulting environment (preferably, global/Middle Easst)
- Flair for creative problem solving, flexibility to manage multiple projects, and prioritization
- Knowledge and working experience in other analysis tools like MS Access, MS Excel (macros), Tableau, PowerBI, R, and Python will be added advantage