Deloitte | India Offices of the US

Assistant Manager—Primary Research & Analytics—Deloitte Support Services India Private Limited

Understanding client objectives is key to creating a winning value proposition; finding solutions to address client requirements in time-efficient and cost-effective manner leads to a successful engagement. At SurveyHub, we provide these by supporting clients in their online primary research by building and administering surveys, as well as, conducting data analytics and presenting the analysis in a visually appealing way. If this interests you, why do not you sign up for this role?

Work you will do

Primary Research – Questionnaire design, Survey developmment and administration

• Take lead in developing survey questionnaire or FGD/Interview guide in consultation with Deloitte practitioners
• Review questionnaire or FGD/Interview guide for logical consistency, completeness, and best representation.
• Design, Program, and test interactive surveys/Interviews using Qualtrics, Confirmit and various other software(s)
• Monitor survey status and provide regular updates and interim trends.
• Develop scoping and proposal documents entailing research design (including sampling plan and selection of research methodology), analysis plan, approach, and time and cost estimates

Data analysis and visualisation

• Buid understanding of the data structure and the project requirements, and independently develop analytical plan to address project objective
• In line with the analytical plan identify suitable analysis and create the analysis template(s).
• Conduct analysis and present them in visually appealing and meaningful format
  • Check for consistency and accuracy of outputs and data files prior to delivery.
  • Work on analysis tools like PPT, Excel, Tableau, PowerBI, QlikSense, R and Python to conduct analysis.
  • Synthesise qualitative and quantitative data quickly and draw meaningful insights.
• Deliver high quality deliverables and provide meaningful insights at every stage of the project delivery process.

Client, Projects, and Team Management

• Handle multiple Research & Analytics projects (including questionnaire design, survey development and analysis) of moderate to high complexity levels independently and deliver error free deliverables.
• Consistently engage with the Deloitte practitioners/leaders (over IM, telephone, and email), interpret their requirements, staff projects, while managing the communication flow throughout.
• Be responsible for delivering quality outputs – measure, monitor and improve client service.
• Demonstrate deep understanding of consulting business and professional services, as well as research process and analytical frameworks.
• Extend ongoing support (or lead) to a business unit strategy initiative around business development, knowledge management, quality, process improvement etc.
• Ensure all production is done in compliance with the process guidelines and client specific guidelines.
• Manage 4-10 team members (Associate Analyst/Analyst/Senior Analyst), and be responsible for effectively guiding the team members thereby:
  • Ensure superior product quality and completion of ongoing projects within stipulated timelines.
  • Identify learning & development requirements for the team and constantly upskill the team
• Be a counsellor and help in goal setting, performance appraisal and management of counselees (Associate Analyst/Analyst/Senior Analyst).
• Ensure data confidentiality, integrity, and protection of company's intellectual property.

Work Location: Hyderabad

Shift Timings: 11 AM to 8 PM

The team

Our SurveyHub team provides exceptional service and works to build long-term, mutually beneficial relationships. Our team members focus on what is possible and guide Deloitte clients to opportunities while taking into account their business culture, organizational structure, resources, and capabilities.

Qualifications

Required

• Science, Engineering, or Business graduate; Masters and MBAs will be preferred.
• Strong analytical and logical reasoning abilities.
• 6-9 years of relevant experience in Primary Research & Analytics
• Proficiency in PowerPoint, Excel, Word, Outlook, and survey development tools such as Qualtrics, Confirmit are essential.
• Knowledge and working experience in other analysis tools like MS Access, MS Excel (macros), SPSS SQL, Tableau, PowerBI, QlikSense, R, and Python will be added advantage.
• Experience of working with corporate brand guidelines and templates
• Excellent oral and written communication skills
• Understanding of various research frameworks pertaining to various Consumer studies, such as Buying behavior, Market potential assessment, Brand perception study, Conjoint analysis, and Campaign effectiveness assessment studies; Proficency in delivering projects pertaining to atleast one Consumer study framework
• Understanding and experience in conducting studies using other primary research techniques such as FGDs, CATI, CAPI, expert intreviews, etc.

Preferred

• General understanding of the management consulting environment
• Flair for creative problem solving, flexibility to manage multiple projects, and prioritization
• Understanding of basic statistics and application of analytics using programming tools, such as R and Python
• Customize the surveys using JavaScript, JQuery, XML, Python, HTML, CSS, and other web technologies.
• Working experience of presenting analysis using visualization tools such as Tableau, PowerBI
• Ability to quickly synthesize qualitative and quantitative data and draw meaningful insights