Assistant Manager – Salesforce – Success Officer - Deloitte Support Services India Private Limited
Join the team that is aligned to Central Business Services and will work as part of an extended Belgium team for the industry to establish strong working relations. The primary function of this role is to support all Salesforce users for issue across all data objects, functionalities, reporting and dashboard and educating users on various functionalities for ease of business.
Work you’ll do
The right candidate will support in maximizing the business value of Jupiter, our in-house Customer Relationship Management (CRM) tool built on the Salesforce Platform. They will play a pivotal role in helping clients achieve their business goals through effective use of Salesforce solutions. Acting as trusted advisor, they will provide strategic guidance and support to ensure clients fully leverage Salesforce capabilities.
The key job responsibilities include the following:
- Develop and lead the strategic vision for Salesforce usage within the organization, aligning it with overall business objectives.
- Contribute to the development of strategic plans and roadmaps for Salesforce initiatives, aligning with Member Firm long-term business goals. Identify opportunities for additional Salesforce features or services that can benefit the Member Firm. Work on standard objects like Accounts, Opportunities, Contacts, Leads, Campaigns, etc.
- Work closely with business stakeholders to understand their needs and translate them into actionable Salesforce features and enhancements. Serve as the primary communication hub between the technical team and business units, ensuring clarity and alignment on objectives and deliverables.
- Serve as the primary representative for Belgium in the NSE and Global Forum, advocating for the interests and priorities of the Belgian market. Ensure alignment with global strategies while addressing local needs and challenges. Facilitate communication and collaboration between Belgian stakeholders and the broader NSE and global teams to drive successful outcomes.
- Prioritize the changes based on business value, user feedback, and technical complexity to ensure that the team is focused on the most impactful tasks. Clearly define and document requirements for new features or changes, ensuring they are comprehensive and understandable for the development team
- Ensure that the design and functionality of Salesforce enhancements focus on user experience and efficiency. Develop strategies to drive adoption of new features and functionalities, including training programs and user engagement initiatives.
- Worked on OWD Settings, Roles and Sharing Rules. Create users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
- Define and monitor key performance indicators related to Salesforce usage and business impact. Establish a continuous feedback loop with users to gather insights and identify areas for improvement.
- Oversee the quality assurance process, including defining testing criteria and ensuring that all new features meet these standards before rollout. Manage the release process for new Salesforce features, ensuring smooth deployments and minimal disruption to users.
- Establish and enforce governance around Salesforce practices to maintain data integrity, security, and compliance. Ensure compliance with relevant regulations and industry standards, particularly for Member Firm. Promote best practices in Salesforce usage, customization, and integration across the organization.
- Leverage Salesforce analytics tools to provide strategic insights and reports that inform business decisions. Regularly review system performance and user satisfaction to identify areas for improvement.
- Develop and maintain complex reports and dashboards, providing internal clients with actionable insights. Basic troubleshooting of Einstein Analytics dashboards
- Create detailed documentation that covers all aspects of Salesforce functionality within the organization. This includes system configurations, standard operating procedures, and user guides.
- Develop and maintain documentation of best practices for using Salesforce effectively across different departments. Manage updates and revisions to documentation to ensure accuracy and relevance as the Salesforce platform evolves.
- Conduct regular training sessions to ensure users are proficient in using Salesforce and are updated on new features and functionalities.
- Act as sign-off/decision maker within relevant community
Work Location: Hyderabad
Shift Timings: 2 PM to 11 PM
The Team:
Our Clients & Markets team provides exceptional client service and works to build long-term, mutually beneficial relationships. Our team members focus on what’s possible and guide clients to opportunities while taking into account their business culture, organizational structure, resources and capabilities.
Qualifications and skills
- Any Graduate / MBA with a background in Marketing, and/or Business desirable
- . Knowledge of Dutch and/or French is a key advantage
- Deep knowledge of Sales Cloud and Service CRM. Salesforce certified (BA + Admin) with integration experience
- Skilled in data import using Data Loader and Import Wizard, with strong reporting and dashboard capabilities.
- Familiarity with Agile methodologies and project delivery
- Proficient in Salesforce, communication, stakeholder management, presentation, reporting, and knowledge management.
- Solid understanding of professional services organisation, client data structures, ability to make sound observations and recommendations quickly.
- A self-starter who is proactive and flexible with the ability to operate in tight timelines
- Capacity to manage initiatives; works well under pressure
- Team player – shows evidence of working with others to get things done, specifically across a matrix structure.
- Excellent interpersonal skills. Proficiency in connecting virtually with multiple teams.
- Strong communicator, both verbally and in writing, including presentation skills, that clearly articulate priorities and expectations.
- Ability to work at all levels of the organisation to achieve a result, in particular strong experience in working with and influencing senior stakeholders
- Excel – create complex, scalable, and robust models.
- PowerPoint – advance skills to communicate in a simple and effectively manner
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Centre in India, our state-of-the-art, world-class learning Centre in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
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