Assistant Manager – Client Account Manager (CAM) - Deloitte Support Services India Private Limited

Deloitte NSE is currently recruiting for a Client Account Management (CAM) Assistant Manager role in USI - to lead core marketing services and account business development functions. This position will report to the client relationship manager (CRE) & Lead business partners and is a critical part of the Account management Team. The CAM manager is directly responsible for shaping vision, strategy, objectives, and Key Performance Indicators (KPIs) for each of the accounts as well as ensuring a high level of service. The manager will work collaboratively with leadership and business development professionals on key projects to ensure coordination, appropriate leveraging of resources, consistency of approach and effective execution. The CAM manager will work closely with the CRE and LCSP of the account to establish priorities, set strategic direction and will coordinate efforts among each of the functional areas for which they are responsible. The manager will also work with business development team members to enable the maximum level of collaboration and resource allocation.

Work you’ll do.

As a part of Client Account Management (CAM) team, you will be responsible for driving and supporting strategic relationships for sales enablement activities and assist in the establishment of governance and support required to maximize the focus on these clients. The role is expected to work closely with the senior leadership team across the offices in the region. This will entail providing advice, guidance and support to the Client Lead Partners, Client Service Teams, and senior leadership team in the region, acting as a Clients & Industries ambassador for the Practice Senior Partner. This will include, leveraging the regional marketing team, national campaigns, and client relationship development assets to grow, retain and target specific largest and most influential accounts, support on their most pressing account challenges and opportunities through a spectrum of offerings ranging from strategy design to rollout and implementation.

As an Assistant Manager within this area, you will have responsibility for:

Account management: The Client Account Manager – CAM – Assistant Manager, is responsible to manage and govern the developments in the account(s) She/he will.

• Enable and drive the development of account plans, embedding best practice account management principles, including organizing & coordinating of account workshops.
• Developing strong relationships with account leadership team and stakeholders across the firm to help drive initiatives which are directly aligned to the growth of the account.
• Identify opportunities to support and broaden client relationship and to help drive revenue growth.
• Support in embedding client feedback programmes and engagement reviews, and lead this for the region. Ensure actions are taken to address feedback and champion the client perspective and experience.
• Overall responsible for the end-to-end life cycle of requests including assignment of tasks, quality checks, and delivery of activities & projects. Adherence to SLAs on quality, TATs and negotiated deadlines.

Strategy

• Support in developing and implementing the account short- and long-term strategy to drive revenue growth, strengthen relationships and networks and raise market/brand profile.
• Understand the strategic business issues, provide advice, influencing, challenging, and inspiring account team members.
• Provide strategic support for growth of the regional technology hub and private markets propositions.

Plan and help in achieving account’s priorities

• Contribute to development of planning process for the region based on geographical knowledge and experience of working with large organisations in the region.
• Work to embed, deliver and track impact of the plan to deliver a return on investment and convey Deloitte’s purpose and brand values in the marketplace, creating eminence and optimal brand positioning.
• Service Portfolio and Strategic Account Performance.

Pursuits & bids management

• Provide support on pursuits and manage bid life cycle by drawing on wider firm expertise and collateral to bring innovative ideas to help teams build a proposition to differentiate Deloitte.
• Track & maintain bids repository and ensure timely submission.
• Report on win / losses / abandoned rates.

Secondary research & market intelligence

• Demonstrate a deep understanding of the account / industry / market.
• Equip partners and practitioners with research data & insights to have more impactful conversations with clients, influencers, and referrers.
• Using your in-depth account and market knowledge become a ‘trusted advisor’ for senior client stakeholders and wider support team.
• Raising the team’s profile through the development of high quality, engaging thought leadership content.
• Manage results in projects following the best practices in project and time management, while adhering to quality guidelines always.

 

Quality Control

• Owns quality review processes to ensure all deliverables meet the agreed quality standards.
• Ensure the team meets set standards of quality and timelines.
• Provides real-time, honest, and actionable feedback to the coaches and team members who have contributed to the service delivery.

Third Party / Vendor Management

• Manage the entire Third-Party Audit process by overseeing the collation and submission of responses and evidence across the global.
• Coordinate with Client Audit team to address a comprehensive information security controls questionnaire.
• Collaborate with internal teams such as engagement, local/Global ITS teams across different countries to achieve audit goals.
• Assist/Manage the contracting process to engagement leaders in maintaining control of templates, reviewing contracts, and approving drafts. Overseeing the contractual workflow using client-approved third-party contract management and procurement tools, including Ariba, Beeline IQN, Fieldglass & others.
• Collaborate with internal teams such as Finance, Engagement, and PMO to ensure invoices are raised, approved, and paid on time. Leveraging strong relationships with client procurement and accounts payable teams to make timely and impactful interventions, resolving any conflicts and obstacles in the process.

Teaming

• Participate in teaming activities and share knowledge.
• Plan, organize and participate in brainstorming exercise to enhance current processes and/or to bring in new services to expand portfolio of services.

Work Location: Hyderabad

Work pattern: The role is full-time.

Shift Timings: 11 AM to 8 PM | 2 PM to 11 PM

The Team

NSE CAM team drives the key client programme with a focus on the priority clients and to support the Clients & Industries Lead in the region with the development and delivery of the regional plan. This is an internal business development team, supporting the business to be successful and focused on the market. The team uses exclusive sources, specialized research skills and industry expertise to develop insightful reports delivering significant value to their customers across Deloitte’s global network.

Your professional experience required:

• MBA and/or Masters (full time) and a work experience of 8-10 years, including at least three years’ experience in account management, marketing, or business development field.
• Exceptional attention to details, project ownership, and strong track record of executing high-impact projects and initiatives.
• Understanding of business operations and ability to plan, prioritise, multitask, and manage a significant workload under pressure with excellent attention to detail.
• Exceptional stakeholder management and relationship building skills to drive business growth and awareness of the team internally.
• Proactive and willing to go the extra mile.
• Ability to connect financial metrics with operational activities.
• Experience in cross-selling/up-selling research solutions.
• Excellent business writing, report writing, and communication skills - ability to cultivate trusted advisor working relationships with practitioners, business unit team members and the wider account management function.
• Proficiency in MS Office – MS Word, Excel & PowerPoint
• Research skills and familiarity with various research tools (Bloomberg, D&B, OneSource) would be a plus.
• Ability to gain immediate credibility with junior staff and the trust of all staff and key stakeholders.
• Individual contributor – Self-starter, with self-learning and thirst for self-development.