Deputy Manager – Firewall Operations
Location: Hyderabad
Shift Timing: 11AM -8PM
Deloitte Technology- Firewall Operations team provides operational support to the Firewall Management Service which provides 24x7 firewall support to the Deloitte member firms. The position works closely with other Deloitte groups and vendors to provide exceptional customer support.
The Firewall Senior Analyst role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectation from the business of a highly available agile infrastructure. Strong leadership and communication skills, combined with a knowledge of core, specialized and technical competencies is required, along with a very solid understanding of an enterprise IT infrastructure operational environment, adhering to industry best practice.
Responsibilities
· Excellent written and verbal communication skills required. Must be able to easily analyze and communicate complex ideas to all levels of management.
· Provide operational support for firewalls on multiple platforms across the Deloitte global infrastructure.
· 24x7 firewall monitoring, operation and management.
· First responder to monitored alerts, incidents and issues.
· Service request fulfilment for firewall global policy and other security extension changes (VPN, IPS, URL Filtering, Application Control, etc.).
· Perform firewall policy changes, analysis and clean-up as requested by firms.
· Provide visibility and insight to assist customers with firewall activity and usage information.
· Follow through with firm and vendor resources to close out availability, performance, and security incidents that involve firewalls in any Deloitte location.
· Coordinate, triage, and troubleshot activities with customers.
· Accountable for executing tasks according to established standards, procedures, and processes.
· Able to communicate and work with customers and peers in different time zone and countries.
Required Skills:
· Expert level knowledge of Palo Alto Firewalls including blades & Prisma Solution.
· Good Knowledge of Palo Alto firewalls.
· Good Knowledge of LAN/WAN and network protocols.
· Knowledge of monitoring tools and commands to ensure quick resolution to issues.
· Advanced level skill in firewall policy management.
· Ability to manage support cases with external technology vendors.
· Ability to manage support cases with external technology vendors.
· Excellent written and verbal communication skills required. Must be able to easily analyze and communicate complex ideas to all levels of management.
· Sensitivity and cultural awareness is essential as the role will involve contact with a variety of people around the globe.
· Discipline and experience in recognizing and handling confidential and sensitive information.
· Excellent time management and attention to detail is essential.
Required Licenses, Certifications, and Other Requirements
· Palo Alto Certified
· Cisco Certified
· ITIL Foundation Certified
·
Education
Bachelor’s degree or a minimum of eighth years equivalent business work experience in a service firm or corporate environment, preferably within the firm.
Experience
8-10 years of experience
The team
At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables to focus all their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe, and deliver the Deloitte experience.
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
About Deloitte
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.
Copyright © 2024 Deloitte Development LLC. All rights reserved.