USI Client Experience – Experience Coordinator
Level: Analyst, Level 3
About the USI Client Experience program
The USI Client Experience program is a strategic offering to support account teams strategize, design, plan, and deliver experiences for clients to meet the objectives of their visit to USI.
This team manages the strategic design, implementation, and optimization of client experience programs and initiatives the ensures a best-in-class client experience during their visit to USI. They specialize in executing client visits by taking over key activities like logistics, content coordination, creative services, communications, event coordination, etc., allowing the account team to focus on messaging and delivery.
About the role
As an Experience Coordinator, you will be responsible for operational support and coordination for client visits. You will own the processes and relationships for a seamless experience delivery.
Key responsibilities
- Support the day-to-day responsibilities of client experiences at USI, including proactive outreach and scheduling, client space utilization, and adherence to Deloitte policies and procedures
- Schedule and manage scoping calls for all requests logged in Captivate
- Provide operational and project management support, including scheduling meetings, adhering to milestones, and keeping the team organized
- Monitor and manage the USI CX mailbox for call declines/reschedules and queries
- Create, track and report metrics measuring efficacy and efficiency of the client experiences lifecycle, including budget and periodic reporting to the leadership
- Provide operational support and coordination with all client visit support teams utilizing MS Teams, Captivate, and other resources
- Update visit data in Captivate and create ad-hoc reports as per the request from senior leaders
- Handle high volume and ad-hoc requests as needed
Professional qualifications, work location and timings
- Academic qualification: Bachelor’s degree
- Proficient in using MS Office applications
- 2 – 3 years of relatable experience
- Location: Hyderabad. Hybrid work week (flexible to travel if there is business need and work across diverse time zones and geographical regions in India)
- Work Timing: 11:00am to 02:00pm regular. Flexible/alternate work hours based on the Client Lab session schedules.
#CA-SM #EagerForExcellence CBG_Analytics&tools CBG_Technology #EAG-M&R