Deloitte Global Operate
Business: Deloitte Support Services India Private Limited
Business Area: Global Operate
Career Level: Consultant
Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next- generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Work with premiere thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?
Want to make an impact that matters? Consider Deloitte Global.
What you’ll be part of—our Deloitte Global culture:
At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network.
In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.
Who you’ll work with:
The Global Operate Team is comprised of professionals with various areas of focus that collectively provide mission critical services to support Global Operate’s overall success. Whether focused on sales excellence, delivery transformation, quality and risk management, contracts management, finance and operations, capability build, communications and change management, knowledge management, marketing and market intelligence, or other
activities, these professionals ensure that Deloitte operates efficiently, and our people can effectively serve clients every day.
Work you’ll do:
The professional will work with the India colleagues and senior leaders across Global Operate. The professional will need to develop a working knowledge of Deloitte’s Operate business and strategic priorities to enable the development of Operate learning content and curriculum. The professional will identify learning opportunities and match appropriate learning techniques and modalities to various learning styles. The professional will demonstrate strong project management and systems thinking skills and interpret data and make recommendations to increase learning outcomes. The work to be performed is high-impact with high-visibility aligned to Deloitte and Operate leadership’s priorities.
Projects often involve collaboration across workstreams, Businesses and Deloitte Firms to ensure coordination and alignment.
Key responsibilities
Consult with Learning Advisors and internal clients: Manage the learning experience design, development and
deployment of targeted learning interventions that align to and ensure attainment of client’s business objectives
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Instructional Design: Assist client with content curation and aligning content to stated learning objectives; ensure content matches established objectives; reshape content for specified modality, structure content and activities to optimize learning; guide clients to understand learning technology specifications and limitations, including assessments, evaluation, badging and reporting
Collaborate with enablers: Liaise with others to accomplish the project goals (vendors, Saba team, Core Creative Services and Knowledge Services, Deloitte Brand Team, Learning Design Services, learning counterparts and Operate CoEs, etc.)
Create and test multimedia: Develop entire courses and curriculum in specified modality; develop engagement activities that enhance the user interactivity and learning experience; advise on the creation of assessment and program evaluation questions and responses
Enhance the Global Learning Technology Stack: Conduct research and acquire knowledge of new learning technologies; understand how competitors and others in Deloitte are using existing technology; bring insights and ideas back to the team to continue to build the tech stack; build business case for new technology
Determine criteria used to gauge learner performance and develop assessment instruments
Collaborate with Learning Lead and advise on ways to sustain content in the most efficient way
Gather, analyze, and interpret quantitative and qualitative data, draw conclusions, and develop strategic recommendations
Synthesize detailed analysis into executive level summaries using acute story boarding skills
Demonstrate solid project management skills, with the ability to seamlessly co-ordinate/switch between different projects
Support operational need of the team, including contributing to developing team resources, supporting more-junior practitioners, and generally helping to grow a high-performing multi-geography team
Actively share best practices among Global and India team members
Develop and maintain working relationships with Global colleagues
Requisite core skills
Proactive, self-motivated and demonstrated ability to work independently and virtually with minimal guidance. Strong attention to detail, responsive, and strong track record of executing high-impact Ability to deal with ambiguity, and proactively address change in direction and friction points
Strong project management skills with the ability to manage multiple priorities given aggressive timelines; comfortable performing in a fast paced, dynamic environment; flexibility to manage projects across time zones and adapt certain approaches to different cultures and working styles
Ability to thrive in a complex and fast-paced virtual, international team environment with many competing priorities
Consultative skills – ability to collaborate with clients/stakeholders on the assessment, design, development and delivery of innovative and effective learning and performance solutions that align with the strategic business needs of the organization
Proficiency with learning technology: Articulate Studio, Storyline, Camtasia, Captivate, GOMO, Brainshark, MS Stream, etc.
Learning industry knowledge of technology tools to develop and deploy cutting edge learning programs and experiences
Strong foundation in adult learning theory, Deloitte’s 4E Continuous Learning Model and instructional systems design, and experience with advanced learning methodologies, frameworks, technologies and the use of social media to produce behavior change and performance results
Intermediate visual design skills, demonstrates a keen eye for detail, the ability to follow pre-set visual identity style and guidelines, and the capability to design visually appealing storyboards and PowerPoint slides for learning materials.
Experience collaborating with vendors (US and offshore) and managing vendor relationships
Strong verbal, written communication & presentation skills
Solid PC skills with expert proficiency in MS Office – specifically Word, Excel and PowerPoint
Added advantage: Knowledge and previous experience in operate / managed services, innovation, sales processes, professional services leveraging delivery centers, learning and development
Added advantage: SharePoint knowledge
Qualifications, experience, work location, and timing
We are looking for a passionate, high energy, and self-motivated individual who is accustomed to working independently and collaboratively on small and large projects in a close-knit team.
Academic qualification: Master’s Degree like MBA
Work experience:
Consultant: 3-6 years, with at least 2 years of post-MBA experience;
Strong track record with previous employment, preferably with professional services firms or corporate strategy
Location: Hyderabad
Comfortable working with team members and stakeholders across geographies and time zones
Work hours: 11:00 AM – 8:00 PM (expected to be flexible with time zones)
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