Manager – ServiceNow Architect

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Work with other experts in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

Want to make an impact that matters? Consider Deloitte Global.

Work you will do

The Team – P&S

We’re leading with bold innovations by embracing risk with a design-driven and iterative approach that is transforming our IT Operations on a global scale and looking for someone with strong scripting, operations, and software development background. Unlike anywhere else in the industry, we are creating roles and teams that combine deep software knowledge with operations to drive unmatched service reliability.

Our mission is to deliver services that matter and achieve and sustain operational excellence. You will be at the heart of fulfilling our mission by bringing your cloud experience to the table to own and help our vision of engineering reliability end to end. You will design and implement continuous improvement of the management, design, and function of our operational environments to achieve speed and reliability to enable business agility and happy users

Key Responsibilities

•        Provide leadership and expert knowledge of ServiceNow application architecture to business and technology teams and facilitate the collaborative development of the technology strategy, technology standards, roadmaps, and practices.

•        Manage clients, complex projects, drive business requirement gathering, manage scope and client expectations

•        Create and maintain design specifications, architectural diagrams, and process diagrams supporting and communicating changes to ServiceNow platform applications.

•        Perform upgrades and customizations of ServiceNow platform applications while adhering to source code, configuration management, release management and software development best practices.

•        Perform workflow design, configuration, development and data loads for ServiceNow platform, (ServiceNow) applications.

•        Create project and application architecture deliverables that are consistent with architecture principles, standards, methodologies, and best practices.

•        Provide inputs to create Agile user stories based on business requirements

•        Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc.

•        Providing support / guidance to the development teams during the analysis, development, and testing processes.

•        Experience with technical programming; capable of managing and overseeing global teams designing, programming, and implementing various technical solutions

•        Responsible for proactive problem and risk management on the platform. Guide team in troubleshooting issues found on ServiceNow platform, applications, and workflows.

•        Experience in designing, building, and maintaining ServiceNow integrations via REST API.

•        Ability to develop and configure applications using ServiceNow, and JavaScript technology; Build Workflows and write automated scripts

•        Develop, configure and implement changes in ServiceNow including, but not limited to: core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations

Education & Experience Required:

•          Bachelor’s Degree or relevant work experience

•          10+ years Industry experience, in developing and architecture of software platforms, products.

•          At least 5+ years of experience on ServiceNow platform in modules like ITSM, HRSD, APM, PPM, GRC or ITAM (IRM & GRC preferred)

•          Ability to manage multiple customers, complex projects, and multiple initiatives at the same time.

•          Prior experience in leading architecture activities like designing, roadmap, & proof-of-concepts on COTS platforms or Low Code/No Code platforms.

Location: Hyderabad/ Bengaluru/ Pune