ServiceNow SPM Developer
Senior Analyst – Deloitte Support Services India Private Limited
Work you’ll do
This role is for a ServiceNow Senior Analyst. Expectation: Subject matter expert for several ServiceNow implementations, including ITIL process implementation over ServiceNow.
Work timings: 11 PM – 8 PM
Location: Hyderabad / Bangalore
Experience: 3 – 6yrs
Responsibilities
· Good knowledge on ServiceNow Development and implementation.
· Must have hands on experience on ITSM and at least 1-2 years of experience on ITBM(SPM) modules.
· Should have understanding on Service portal configurations and REST integration.
· ServiceNow Scripting (JavaScript, Ajax, XML, JSON etc. HTML and CSS)
· Good to have knowledge on other ServiceNow modules like HRSD, CSM, APM etc.
· Good to have understanding on Agile Methodologies.
- Strong understanding of ServiceNow administration settings.
- Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale ServiceNow implementations.
- Performs well in an agile environment with constant feedback and interaction with the team.
- Ability to accurately estimate level of effort/duration on projects and tasks.
- A positive attitude and perseverance required to troubleshoot/resolve complex technical issues whilst balancing multiple priorities.
- Demonstrated ability to troubleshoot technical issues.
- Strong knowledge in application development life cycle
- Executes design activities leveraging knowledge of all application design techniques; Ensures design is consistent with solution architecture; Ensures adherence to design standards; Performs technology proofs-of-concept to support design approaches.
- Execute construction of solution that leverages knowledge of designated programming language(s) and ensures consistency with proposed design approach; Initiates peer reviews of system code; Establishes standards and leading practices.
- Experience working with geographically distributed and culturally diverse work groups.
- Strong written and verbal communication skills with the ability to present to IT and business leaders.
- Demonstrated ability to stay current with development best practices, existing and emerging technology platforms, and industry trends.
- Experience with formal software development methodologies, with a focus on Agile
Essential competencies
- High degree of technical expertise in relevant areas
- Team Orientation and Team lead
- Motivated team player willing to learn from others
- Analytical, logical, thorough and methodical
- Problem management skills
- Able to work without supervision using their initiative to be creative in solution design
- Excellent interpersonal manner, communication skills & customer focused
Certifications
- ServiceNow Certified Systems Administrator is a must.
- ServiceNow Implementation Specialist & CAD is a great bonus.
Qualifications
- Bachelor of Engineering/ Bachelor of Technology
- 3-6 years’ experience in a similar role and Enterprise organization.
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
#DTSolutions