Senior Analyst – Platform Administrator – Deloitte Support Services India Private Limited
The candidate will be responsible for supporting and configuring the Advanced Threat Protection (e.g., CrowdStrike, Defender, McAfee, etc.) and Admin Rights Management (BeyondTrust EPM) operational environments utilized by Deloitte’s network of member firms. You will ensure that these environments are run as efficiently as possible and that all configuration changes are accurately implemented and follow agreed change control processes and timelines.
Work you’ll do
Responsibilities
- Operational Support: Provide 4th level support for incidents and requests related to endpoint health, including on-call work when required.
- Ticket Management: Monitor and handle tickets assigned to your support queues and be available to support any related major incidents.
- Product Expertise: Develop a deep understanding of the endpoint protection products you will be managing.
- Documentation: Create and maintain knowledge base documents and playbooks outlining end-to-end support procedures and inter-team workflows.
- Change Management: Support change management activities for product upgrades within the production environment, collaborating with in-house teams and third parties to ensure successful implementation.
- Escalation Response: Respond to escalations from Security Policy Management, GNOC, SOC, and Member Firms, assisting them with understanding endpoint protection products and support processes.
- Testing and Ad-Hoc Duties: Assist the technical lead/architect and security analyst in testing product upgrades and perform other job-related duties as assigned.
Qualifications
- Strong multi-tasker with a keen eye for detail and the ability to think ahead.
- Experience with configuration and deployment of endpoint protection platforms (e.g., CrowdStrike, McAfee, Microsoft, admin rights management).
- Excellent analytical and problem-solving abilities, strong influence, and negotiation skills.
- Strong written and verbal communication and customer service skills.
- Creative and independent thinker with the ability to translate technical requirements and challenges into results.
- Knowledge of configuration, policy, and event workflows and playbooks.
- Motivated self-starter able to work independently without direct supervision.
- Well-organized and able to thrive in fast-paced environments.
- Direct experience in supporting security tools (e.g., anti-virus, host intrusion detection).
- Experience working within a service management framework (e.g., ITIL).
- Knowledge of Security Information and Event Management (SIEM) tools.
- Willingness to travel up to 10%.
Skills
- Experience working in a large global organization.
- Knowledge of endpoint protection products and vendors within the market.
- Experience with ServiceNow.
- Technology-related degree or suitable industry experience.
- Minimum of 3 to 5 years’ experience supporting security platforms and applications.
Experience: 3 to 5 years
Work location: Hyderabad
Shift Timings: Rotational
The team
Our IT & Systems team works behind the scenes, but is essential to the Deloitte organization. Our forward-thinking team members have the analytical skills needed to parse mountains of data and stellar communications skills needed to present research, discovery, and recommendations in a logical and easily understandable way. Our technologists provide IT infrastructure support and work with clients to develop custom enterprise applications. In addition the team develops and maintains solutions built on varied technologies like Siebel, PeopleSoft Microsoft technologies and Lotus Notes. The setup has various groups which provide effective solutions to the customers by following a streamlined system development methodology and comprises of groups like Usability, Application Architecture, Development and Quality Assurance and Performance.
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.