Analyst – Mobile Device Management - Deloitte Support Services India Private Limited
Work you’ll do
Design, build and deploy solutions that are engineered to meet stated requirements and needs, deliver quality results with minimal impact to end users, and support our goal of technology leadership. Create/Develop/Test/Manage the elements of Microsof Intune. Research and evaluate new and emerging features and provide analysis on potential use within firm.
Responsibilities
- End to end administration of Microsoft Intune.
- Experience and good understanding with Hybrid end points like Mobile devices, Windows, Linux, MAC, Chrome.
- Should have good understanding and working knowledge in Intune Tenant administration and RBAC.
- Good understanding on Mobile Threat Defence. (Symentec, Microsoft Defender, etc).
- Should have good understanding on user and device certificates (SCEP, NDES).
- Should have good understanding on special function devices like kiosk, rugged, MTR, Holo Lens, meta quest, zoom etc.
- in creating and managing Compliance policies, Configuration policies, MAM, App configuration, Application management.
- Strong working knowlege and understanding on enrollment workflow and process.
- Strong working knowlege and understanding on Mobile Application deployment workcycle.
- Working experience and exposure to realtime scenarios in troubleshooting and investigating mobile device management related cases and incidents.
- Strong understand and working experience on Zero Touch Enrollment & Automatice Device enrollment process.
- Managing and administering Mobile Device Management related policies and restrictions.
- Good to have strong understanding and good working experience on MECM environment to support Modern Desktop Management, Co management, Intune; Autopilot; Cloud Management Gateway.
- Good to have strong working knowlege of client and sever manintanence, troubleshooting and reporting.
- Good to have understand Active directory.
- Good to have strong understanding and good working experience on implementing and troublshooting Group Policy Objects (GPO’s).
- Good to have strong understanding and good working experience on Windows 10/11 migration experience.
- Good to have strong understanding and good working experience on O365 Deployment methods.
- Good to have good understanding and working experience on Experience with enterprise patch management and reporting.
- Good to have good understanding and working knowledge on Log Analytics.
- Ability to conduct research, test and provide solutions around Microsoft Intune.
- Test, analyse and provide suggestions on new features of Intune inline to organizational security standards.
- Possess a working knowledge of Azure Active Directory and Intune integrations with Active Directory.
- A strong desire to produce quality work, adopt standards and adhere to those standards.
- Must be able to think out of the box and troubleshoot non-standard issues/undocumented issues, to look at the big picture and see how a problem fits in and determine a solution that fits within the existing framework.
- Provide input to assist with continual improvement of service.
- Operations.
- Understanding and working knowledge on ticketing tools like Service Now application.
- Monitor the Service Desk system, troubleshoot and work with service consumers to resolve issues.
- Respond to and manage service issues and problems.
- Willing to work in rotational shifts and participate in a 24x7x365 on-call rotation.
- Additional responsibilities include:
- Positive and Effective team collaboration with an ability to perform independently.
- Proven positive behvioural and emotional attitude.
- Contribute to, produce, and maintain processes, procedures, operational and architectural documentation.
- Identify and actively collaborate with other teams for solutions and implementations.
- Accountable for execution according to established standards, procedures, and processes.
- Ensure optimization and performance of the hardware and virtual infrastructure.
- Participate in planned "Systems Day" and other maintenance activities.
- Report any breaches in information security or policies
- Change Control - Ensure compliance with Processes and adherence to standards and documentation.
- Assist in training new staff in technical processes and procedures.
- Actively participate in employee engagement programs.
Required Technical Skills:
· Microsoft Intune.
· Modern Desktop Management.
· Windows Autopilot.
Required Licenses, Certifications, and Other Requirements
Microsoft Intune, Modern Desktop Management.
Education:
Bachelor’s Degree.
Experience:
2 - 4 years of experience in an IT role required along with specialized knowledge and/or experience in the Microsoft intune environment handling mobile device management and modern desktop management. Experience should involve a strong technical and logical understanding of Microsoft Intune.
Good to have
- Obtained an industry certification for Microsoft Intune and Modern Desktop Management.
- All round experience of infrastructure areas, not just Intune focused
Location: Hyderabad
Shift Timing: 24/7
The team
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