Analyst – End Point Security Analyst - Deloitte Support Services India Private Limited
Work you’ll do:
Serves as compliance analyst managing tracking and remediation of compliance incidents for connected end points managed by TSS. End-Points include but are not limited to laptops, desktops, smartphones, tablets, kiosks, and terminal computers. Accountable for achieving customer satisfaction and Service Level Agreements. Develops and maintains strong professional relationships with ITS and Shared Services support channels. This position may also support compliance projects on a regional/national level. It will be an essential skillset to juggle between projects as priority and schedules dictate.
Key Relationships:
- DAS team
- DCD and Intune Development Team
- Global Window
- ATP
- App Packaging
- VDI COE
- MAC team
- Mobile Device Management team
- Mobility Finance & Operations
- Cyber & Risk Management
- Incident Management Team
Job Responsibilities:
- Responsible and accountable for managing compliance incidents assigned to support channels. Accountable for achieving customer satisfaction and Service Level Agreement commitments.
- Escalates compliance incidents as defined by the product and priority. This includes notifications to TSS and Business leadership along with Talent resources.
- Aids support channels in compliance communications. This includes notifications to impacted customers and business leaders.
- Knowledge resource on Compliance for regional and national support channels.
- Assumes a support role on National Compliance projects as needed.
- Supports all end point security, risk and compliance activities that occur locally/regionally. May work directly with the Information Security Risk and Compliance team and the Office of General Council in response to matters of litigation.
- Supports Mobility audits and alerts including Jailbroken devices, unsupported OS, unsupported device, MDM syncing, and Intune reporting.
- Strengthens disaster recovery efforts by identifying inactive backup accounts and remediating through customer notifications, self-service steps, and escalation to regional support channels.
- Manages end point encryption in compliance with Firm and Regulatory requirements.
- Provides reporting and support for patch management, antivirus/malware, and local agents deployed to end points.
- Assist in managing, measuring, and reporting all aspects of Compliance within policy, standards, and guidelines.
- Performs other job-related duties as assigned.
Qualifications:
- Intermediate proficiency Microsoft Office, general database, application and operations.
- Advanced knowledge of the compliance and security related threats.
- Bachelor’s Degree preferred or 2 to 3 years of related experience with technology support, compliance, and project management. Demonstrated accomplishments in the following areas: thought leadership (includes internal innovation/creativity and outside eminence), operational excellence; experience with social media technologies, relationship management, client service delivery, and risk management.
- Very strong self-starter with excellent customer service skills.
- Ability to be work in an environment that requires daily flexibility to change processes and procedures to meet team goals and responsibilities.
- Ability to present ideas and business recommendations to National Mobility and Compliance Leadership.
- Strong interpersonal, communication, and negotiation skills. Strong team building skills. Daily relations and communication will be with all levels of internal and vendor contacts. Daily work and communication strongly depends on team building skills.
- Excellent Data anlytics skills using Microsoft Excel – not limiting to Excel functions, charting, pivot tables and exposure to VBA Macros.
- Familarity to PowerBI – Data integration, Visualization, DAX.
Location: Hyderabad
Shift Timing: 9:00 AM to 6:00 PM
The team
At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
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