Assistant Manager – Windows Administrator Specialist - Deloitte Support Services India Private Limited
The Technology Operations Center optimizes business outcomes by providing the best, first line of defense, 24 hours a day, 7 days a week, 365 days a year. These outcomes equate to maximized service availability and reliability. TOC is the nerve center comprised of, smart people with the right competencies and empowerment to act fast and avert problems before they impact the business.
Description:
Looking for 6+ years of experience where the Technology Operations Center (TOC) specialist is responsible for delivering world-class operations support for the globally shared enterprise infrastructure services both on-premises and cloud hosted. The engineer will participate in projects activities, fulfill requests for service through a ticket management system, and use advanced skills to troubleshoot problems with the overall service. Additional responsibilities include participating in the on-call rotation and learning new skills to support various internal and cyber initiatives. This individual also performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and other SME teams. The TOC specialist is responsible for researching and documenting various mitigation strategies and must maintain a current and thorough knowledge of customer technologies and their significance to customer operations. This individual must be able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements. The TOC specialist may also perform basic system administration tasks such as network/system troubleshooting and executing various scripts.
Required technical skills/responsibilities:
- Manage and Monitor VM infrastructure, VMWare, VDIs, Windows Failover Clusters
- Familiarity with Infrastructure and Application monitoring tools; SCOM, OMS, Moogsoft Nagios, New Relic or any market standard IT Operations Management Tool is a plus.
- Working Understanding of Web Technologies (IIS, SharePoint, Apache, etc.)
- Awareness of basic database concepts (SQL or Oracle)
- Having good knowledge in managing Azure, AWS and GCP cloud services
- Hands on experience on Automations tools and provide various metrics and identify bottlenecks or problems that need to be addressed.
- Use PowerShell to consolidate repetitive tasks and more efficiently manage a large infrastructure.
- Drive Major issues towards resolution and avert Major incidents through L2/L3 support.
- Create and Manage KB articles for the repeated incidents.
- Responsible for resolving high priority issues by engaging respective teams if needed.
- Strong troubleshooting skills to solve complex problems.
- Ability to understand a problem and propose solutions to meet requirements.
- Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage stakeholders.
- A strong track record of delivering continual service improvement.
- Be able to communicate effectively, technical issues with technical and non-technical audience. Excellent customer service qualities.
- Ability the learn quickly, collaborate with team members, and meet deadlines.
- Work alongside other colleagues in your department to constantly monitor and harden the services.
- Learn new skills as necessary to support and enhance the services under your administrative control.
- Participate in on-call rotation for after-hours and weekend support.
- Process improvement tracking and continual service improvement management.
Required Professional and Leadership Skills
- Ability to communicate effectively across all levels of management.
- Highly collaborative personality with excellent written and verbal communication skills.
- Foundational organizational skills with the ability to prioritize and multi-task.
- Ability to work both independently and within a team
- Self-directed and detail-oriented. Moderate supervision with some latitude for independent judgment.
- Flexible, calm, and professional demeanor in a fast-paced, high-stress environment.
- Advanced problem solver.
- Highly Motivated, self-starter who has a very strong desire to learn.
- Strong ITIL V3 knowledge (Minimum ITIL foundation certification preferred)
- Excellent English Communication/Presentation skills (Oral & Written).
Educational & Professional Qualifications
- Bachelor's Degree in Computer Science; Engineering or Equivalent
- Master's Degree in Computer Science; Engineering or Equivalent
Experience: 6+ years of experience.
Location: Hyderabad
Certifications
· Microsoft MCSA or other relevant certification.
· Certified in core technologies such as Microsoft Windows Server, Active Directory, Cloud etc.
The team
At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.
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