Assistant manager – CMDB Process Engineer - Deloitte Support Services India Private Limited
In Global Technology Services (GTS), we make an impact by providing leading edge technology products and support to the entire Deloitte organization. We offer innovative technology solutions that cross borders and help Deloitte deliver and connect with their clients, their communities, and one another in ways they never thought possible.
In support of our global organization, we have a new opening for CMDB Process Engineer. The primary objective of this role will be to complete CMDB data analysis, capture detailed functional requirements, and translate into technical stories and track the implementation of the stories via sprints and releases. Responsible for reviewing the CMDB intake forms and take appropriate action via collaboration with the CMDB process owner and the CMDB Process manager.
Work you’ll do
The CMDB Process Engineer will contribute to the operations and strategy of our CMDB process. This role involves working closely with IT and business stakeholders to ensure accurate and comprehensive configuration data, supporting IT service management processes, and driving continuous improvement.
Responsibilities
- Ensure the accuracy and completeness of CMDB data.
- Develop and enforce CMDB policies, procedures, and standards.
- Perform regular audits and data quality checks. Work with IT and business stakeholders to gather detailed requirements and document CMDB-related processes.
- Facilitate workshops and meetings to capture configuration item (CI) requirements.
- Collaborate with ServiceNow developers and administrators to implement CMDB enhancements. Process improvement tracking and continual service improvement management.
- Ensure data consistency and integrity across integrated systems.
- Create and maintain CMDB reports and dashboards.
- Provide insights and recommendations to IT and business stakeholders.
- Identify and implement process improvements to enhance CMDB accuracy and efficiency.
- Maintain CMDB documentation, including process flows, procedures, and user guides.
- Deliver process and feature training to stakeholders and cross functional teams.
- Able to work as part of a geographically separated team.
The team
At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe, and deliver the Deloitte experience.
Location: Hyderabad
Work shift Timings: 11 AM to 8 PM
Qualifications
· Bachelor of Engineering/ Bachelor of Technology
· 5+ years’ experience in a similar role and Enterprise organization, with a focus on CMDB and configuration management.
· Hands-on experience with ServiceNow CMDB and ITSM modules.
Essential
· Exceptional communications skills, both written and verbal
· Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage stakeholders.
· A strong track record of delivering continual service improvement.
· Be able to communicate effectively, technical issues with technical and non-technical audience.
· A solid understanding of the ITIL and Agile framework
· Deep understanding of the ITIL/ITSM best practices and its inter-dependencies.
· Experience conducting process analysis and documenting process improvement initiatives.
Good to have
- ITIL Foundation Certification (required).
- ServiceNow Certified System Administrator (preferred).
- ServiceNow Certified Implementation Specialist – CMDB (preferred).
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.