- Identify strategies for growth and value creation
- Develop the appropriate business models, operating models, and capabilities to support their strategic vision
- Maximize the ROI on technology investments and leverage technology trends to architect future business strategies
· Following experience would be required:
o Travel, Hospitality & Services subsector experience (e.g. airline, hotel, restaurant, etc): exposure to following systems / processes is preferred:
o Airlines:
o Processes such as Reservation & Ticketing, Ancillaries, Post travel, Airline Distribution, etc.
o Systems such as Passenger service systems, Revenue Management, MRO etc.
o Hotels: Systems such as Central Reservation System, Property Management System, Guest Experience Management.
o Restaurants:
o Systems such as POS Systems, Franchisee Management,
o Processes such as Restaurant Operations, etc.
o Loyalty Management experience: Exposure to Customer loyalty management value chain and any experience in the following:
o Experience in Loyalty Strategy, Loyalty program conceptualization and designing, Loyalty program implementation, Loyalty Program Operations.
o Preferred- Exposure to loyalty management tools like SessionM, LoyaltyEdge etc.
· Candidates are required to have at least one full project experience on either one or more of the following areas:
o IT Strategy & Alignment – Delivering IT Strategy, driven both from a top-down analysis starting with an articulated business strategy and a bottom-up technology capability analysis; Experience working on cost reduction techniques, portfolio modernization and delivery roadmap creation within Consumer Industry
o Cloud Strategy – Understand the impact of cloud computing through hybrid cloud, data centers, cloud strategy in business and technology decisions, ability to identify and articulate the business and technology drivers of cloud computing across industries, design of business cases for cloud. Certifications such as AWS, GCP, Azure will be a plus. Experience with workload assessment, business cases development, operational assessment, roadmap creation, vendor selection for companies in Consumer space
o Technology Operating Model Design - Assessment of current state operating model, ability to identify pain points and process gaps; design of target state operating model and associated roadmap for leading companies in Consumer Industry
o Enterprise Architecture – Experience of Enterprise Architecture capabilities such as Blueprinting, solution architecture, architecture assessment, planning and cost estimation. Knowledge of any of the major Enterprise Architecture Frameworks (preferred) E.g., TOGAF, FEA(F), and DoDAF.
o IT Outsourcing - Experience working on IT Outsourcing model, vendor analysis and benchmarking, contract analysis and understanding of how IT resources create shareholder (business) value within Consumer Industry
o AI/ML – Strong understanding of AI/ML concepts and frameworks, ability to design solutions around automation including advanced AI / ML solutions in areas of deep learning, machine learning, NLP, Simulation etc; knowledge of AI/ML implementation use cases within Consumer Industry
o GenAI – Knowledge and experience in GenAI concepts, landscape (E.g., OpenAI, Microsoft Azure Cognitive Services, NVIDIA AI Foundations, GPT3 etc.) use cases across relevant industries and ability to assess GenAI fitment based on client demands within Consumer Industry
o DevOps / Agile – Strong understanding of Agile, DevOps, CI/CD, Site Reliability Engineering with hands on experience on tools such as Jenkins, Git and JIRA
· Optional: Experience of being a Technology Product Owner and responsible for delivering product model and communicating the product needs with business partners
· Strong understanding of front to back architecture principles, technology stack, infrastructure with exposure to new age tools
· One life cycle project execution experience in recommending and/or implementing IT strategy and solutions for improving business outcomes
· Ability to articulate of leading business issues and trends including the associated technology implications within Consumer Industry
· Demonstrate application of business acumen while leveraging information technology
· Exposure to working in non-India Geographies (preferably the US) and / or interacting with Global stakeholders
Core Consulting
· Clear and concise communication - conduct client interviews, participate in workshops/trainings and present recommendations.
· Good client presence – interact and build relationships with clients and other team members
· Analytical thinking - ability to perform detailed, quantitative analysis, research (primary and secondary) and create business cases. Synthesize and present insights and recommendations from data.
· Logical structuring - structured approach to problem solving and ability to perform root cause analysis of client problems
· Deadline-oriented and quality focused - develop and own development of deliverables. Own and manage specific work-thread, develop plans for components of engagement, manage and mentor junior resources
· Collaboration - Be able to work both independently and as part of a team with professionals at all levels. Be able to prioritize tasks, manage change in scope, work on multiple assignments, and raise concerns/questions where appropriate
· Network - ability to chart one’s own career and build networks within the organization
Qualifications Required:
· MBA or MS from a premier school (Tier-1) in India or abroad.
· 1-3 years of relevant experience post MBA / MS
· 1-2 years with Consumer industry focus