HUMAN CAPITAL – UKG- Consultant
Human Capital
The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people. Centered on five core issues, this Portfolio signifies to the market that we see Human Capital as a topic critical to the C-Suite. As we go-to-market we will show our clients that we serve more than HR organizations – from the CEO to CFO, Risk Manager to Business Unit leader—and that we deliver on our issues and help create value for our clients.
Human Capital as a Service
Helps clients sustain organizational performance and enables ongoing insights into the organization with a set of services and solutions that extend capabilities with products, solutions and operates capabilities provided as a service. The HC Operate team is a core component of our Human Capital which help clients sustain Organizational performance by helping to manage, enhance, and maintain custom or packaged HR software. Deloitte provides full-cycle AMS from upfront advisory services through application optimization and innovation. Keeping the employee in mind, all our services cater to improving an organization’s productivity through their human capital asset.
Work You’ll Do
- Participate in the full lifecycle of an Operate project including, System enhancements, Support and Maintenance, in adherence to Service Level Agreements
- Work on Incident Management activities like Incidence logging, Triage, Tracking and Resolution on severity basis, and Problem Management activities of Root Cause Analysis and Error Handling.
- Participate in requirement gathering for identified changes (small and medium enhancements) based on Request for Change documents, and translate business needs into technical/functional design specifications
- Work with IT Service Management (ITSM) tools like ServiceNow for Level based (L1, 2 or 3) support
- Maintain and monitor data conversion assigned activities during all phases of project
- Research, document, configure and test all functional elements involving rules and policies
- Collaborate with the technical consultant and other project team members to ensure configuration of the functional specifications have been met – additional requirements
- Collaborate with project teams and client stakeholders in a virtual environment to support project delivery
- Support deployment activities including involvement in local design workshops, and hyper care related activities
- Manage integration of WFM system with other systems like HR, payroll etc.
- Knowledge in one or more of the following areas: Workforce Management, labor cost optimization, payroll tracking, workforce analytics, interfaces using WIM
Additional Support responsibilities:
- Perform configuration, re-configurations, upgrades, enhancements, implementation, maintenance and user acceptance testing activities for large-scale timekeeping and workforce application
- Act as technical liaison and subject matter expert with internal client organizations and peer technology partners on timekeeping and workforce application
- Perform troubleshooting activities using hyper-find queries, genies and reports. Also Monitor the Transaction Assistant daily and resolves any issues
- Support testing activities through the test environment including maintaining a DEV environment representative of production, through frequent updates of production data
- Create and update detailed functional and technical design documents, plans testing strategies and test cases, user training documents and implementation documentation as necessary
- Conduct production support, software upgrades, and regular audits, to ensure compliance
- Maintain security related configuration, new labor level entries, employee groups and labor level sets. Act as liaison for application upgrades and coordinate communications and training
The key skills required are as follows:
- Bachelor’s Degree
- Masters in Human Resource Management is desirable
- 2+ years’ experience with UKG Workforce Integration Manager (WIM) including:
- UKG WIM Interface Tool
- Coordinating all facets of application upgrades
- Device management (clocks, web, etc.)
- SQL and/or other query tools
- Extensive experience on UKG Workforce Dimensions Timekeeper and system structure including:
- UKG Time & Attendance
- UKG Accruals
- UKG Analytics, Reporting and Activities
- UKG Scheduling & Advanced Scheduling
- 4+ years’ experience as a functional consultant with any other Time & Attendance management system will be considered
- Strong analytical/problem-solving ability
- Strong interpersonal skills
- Excellent written and oral communication skills
- Ability to work in teams and interact across all levels
- Ability to deal with ambiguity and work pressure
- Proficiency in MS Office, specifically MS Word, PowerPoint and Visio
- Willingness to travel internationally for extended duration of time (3 to 6 months)
- Demonstrated experience in HR Service Delivery, HR Transformation, HR Shared Services is preferred
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
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