SERVICENOW DEVELOPER
Human Capital
The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people. Centered on five core issues, this Portfolio signifies to the market that we see Human Capital as a topic critical to the C-Suite. As we go-to-market we will show our clients that we serve more than HR organizations – from the CEO to CFO, Risk Manager to Business Unit leader—and that we deliver on our issues and help create value for our clients.
Human Resources Transformation
The HR Transformation team is a core component of our Human Capital practice – the work we do supports the five major issues our clients are facing. We collaborate with our clients to develop leading global HR strategies and support organizations in achieving excellence through implementing solutions that transform how they organize, develop capabilities, deploy leading technology, and deliver a leading employee experience.
Keeping the employee in mind, all our services cater to improving an organization’s productivity through their human capital asset. The client issues we work with range from the need for a comprehensive HR strategy to determining the need for new and enabling technologies, to streamlining HR operations and transforming the way HR is delivered.
General expectations of your role:
- Excellent analytical and communication skills
- Work independently and as part of a team with other Deloitte colleagues at all levels
- Prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution
- Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise
- Interact with clients on a regular basis through face to face meetings, video/teleconferences and email to understand client’s processes and business problems
- Collaborate and coordinate with global Deloitte colleagues across teams
Responsibilities:
· Review user stories to understand requirements and technical architecture documentation for solution
· Identify gaps and work with Deloitte and client colleagues to ensure completeness of requirements for technical development
· Develop integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file-based transfers, etc.
· Configure and build the ServiceNow solution to meet identified business requirements, process guides and user stories
· Provide configuration options to meet specific requirements identifying respective pros and cons for each option
· Ensure that ServiceNow standard practices are utilized for all configurations and customizations
· Provide insight and expertise into the ServiceNow configurations and custom application development.
· Responsible for unit testing and end to end testing of the technical development and fix related defects till final deployment across sub-production and production environments.
· Create the technical documentation, technical design documentation, build/configuration documentation and release notes.
Required qualifications:
· Bachelor’s degree in Software Engineering, Information Systems, Business, or equivalent
· Minimum of 3 years of ServiceNow implementation experience in large complex environments is required
· Experience with designing and developing ServiceNow workflows.
· Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Performance Analytics, Reporting & Dashboards, email notification, ACL’s, Import Sets, Transform Maps and Update sets
· Good understanding of ServiceNow architecture and best practices
· Knowledge and experience with JavaScript, JSON, REST and SOAP
· Knowledge and experience with HR Service Delivery tools and third-party HR applications such as Workday, SAP/SuccessFactors, and Oracle etc. using Webservices APIs (REST/SOAP).
· Experience in developing large global enterprise ServiceNow instance
· Knowledge of ServiceNow upgrade, SSO will be plus.
· Proficient in Agile development and all phases of the Application Development Lifecycle
· Experience with software development support tools (e.g. Jira, Rally etc.)
- Certified ServiceNow System Administrator (CSA)
Additional qualifications preferred:
· ServiceNow Certified Implementation Specialist (any one or more areas e.g. ITSM, HRSD, CSM etc.)
· ITIL and DevOps experience and certification
· Master’s degree – MBA / MCA / Master’s in Software Engineering
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India