Deloitte | India Offices of the US

ServiceNow Developer - Technical

As a consultant, you’ll be responsible for understanding the requirements and translating them into technical artifacts. You’ll also liaise with senior team members to communicate the status and provide suggestions on technical solutions and change impact.

Work You’ll Do

Practitioners with a passion for helping clients solve complex Finance, Supply Chain, and IT challenges will be brought together under one group. This enables professionals to interact with and learn from their colleagues who understand the specific challenges that exist in each domain.

Practitioners can further their skill development and grow their careers while working across the Advise, Implement, and Operate spectrum.

The Team

TSO Offering enables our clients to achieve their objectives of Digital transformation of enterprise services and IT transformation across enterprise functions through our advice & implement services. USI team with its technology and process skills expertise, experience & scale is an integral part of offering . USI team works through the lifecycle of these transformation programs.

Description

Required Qualifications:

· Bachelor’s degree in Software Engineering, Information Systems, Business, or equivalent

· Minimum of 4 years of ServiceNow implementation experience in large complex environments is required

· Minimum of 3 years of professional experience performing technology implementations is required

· Experience with data conversion and migration

· Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, ACL’s, Import Sets, Transform Maps and Update sets

· Knowledge and experience with JavaScript, PowerShell, JSON, REST and SOAP

· Knowledge and experience with integrations with middleware such as TIBCO, Kafka, MuleSoft, Dell Boomi etc.

· Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise

· Strong problem solving and analytical skills

· Proficient in Agile development and all phases of the Application Development Lifecycle

· Must be professional, well-spoken and able to interact with onsite teams and customers

· Experience with software development support tools (e.g. Jira, Rally etc.)

· Certified ServiceNow System Administrator (CSA)

Responsibilities:

• ServiceNow Developers with hands-on experience with ITSM

• And hands-on experience with one additional ServiceNow skill (ITBM/ITOM/HRSD/ITAM/DevOps/ Integrations/ Service Portal/Custom applications) is mandatory

• Participate in user story grooming session, elaboration, and design sessions

• Review user stories to understand requirements and technical architecture documentation for solution

• Develop integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file based transfers, etc.

• Develop integration design to support functional design including full documentation of methods, data transfers and error checking

• Configure the ServiceNow solution to meet identified business requirements, process guides and functional requirements

• Identify requirement “gaps” to maintain a high degree of quality in the solution build

• Provide configuration options to meet specific requirements identifying respective pros and cons for each option

• Ensure that ServiceNow standard practices are utilized for all configuration and customization

• Provide insight and expertise into the ServiceNow configuration based on previous work experiences and training

• Troubleshoot any errors found in the ServiceNow configuration

• Complete the deployment of solutions across sub-production and production environments

• Provide training for each tools functionality both in person and through using other methods

• Actively support the Program Team by acting as main focal point when queries arise around tool functionalities and capabilities; and

• Create the technical documentation, technical design documentation, build/configuration documentation and release notes

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist (any one or more areas e.g. ITSM, HRSD, CSM etc.)

• Master’s degree – MBA / MCA / Master’s in Software Engineering

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

EPFY24