Deloitte | India Offices of the US

CORE BUSINESS OPERATIONS

The Core Business Operations (CBO) portfolio is an integrated set of offerings that addresses our clients’ heart-of-the-business issues. This portfolio combines our functional and technical capabilities to help clients transform, modernize, and run their existing technology platforms across industries. As our clients navigate dynamic and disruptive markets, these solutions are designed to help them drive product and service innovation, improve financial performance, accelerate speed to market, and operate their platforms to innovate continuously.

ROLE

Level: Senior Consultant

As a Senior Consultant Insurance BA practitioner at Deloitte Consulting, you will be responsible for analyzing business processes, identifying requirements, and proposing solutions to improve the efficiency and effectiveness of the organization within the insurance industry. The role involves collaborating with various stakeholders to develop and implement strategies that align with business goals and regulatory requirements.

The work you will do includes:

• Work closely with stakeholders, including underwriters, claims adjusters, actuaries, and IT teams, to gather and document detailed business and system requirements.

• Analyze current business processes related to underwriting, claims processing, policy management, and customer service to identify areas for improvement and automation.

• Collaborate with IT and development teams to design solutions that meet business needs while ensuring scalability, compliance, and cost-effectiveness.

• Perform data analysis to support decision-making, identifying trends, anomalies, and opportunities for improvement in areas like customer retention, claims processing, and premium pricing.

• Assist in project management activities, including planning, tracking progress, managing timelines, and coordinating communication between teams.

• Provide training and support to end-users and business units to ensure smooth adoption and operation of new systems or processes.

• Actively participate in various project phases to ensure alignment and progress.

• Act as a key interface between business users and development teams to facilitate effective communication and understanding.

• Manage the functional qualification stage to ensure that all business requirements are met.

• Review functional test scenarios to validate that the solutions meet the specified requirements.

• Develop test cases and participate in user acceptance testing (UAT) to ensure that the solutions meet the specified requirements and are fully functional before deployment.

QUALIFICATIONS

Skills / Project Experience:

Must Have:

• Engage with stakeholders to understand and document business needs.

• Analyze business processes specific to Property and Casualty (P&C) insurance like Commercial Auto , Business Owners, Workers Compensation & Personal Insurance LOBs like Personal Auto and Home Owners .

• Identify areas for improvement and recommend industry-standard solutions.

• Worked on Guidewire projects (Preferred)

• Experience with tools like SQL, Excel

Education:

Bachelor’s degree in business administration, Information Technology, Finance, or a related field. A certification in Business Analysis (e.g., CBAP, CCBA) is a plus.

Prior Experience:

• 7-10 years of experience as a Business Analyst, preferably within the insurance industry.

• Strong understanding of insurance processes such as underwriting, claims management, policy administration, and regulatory compliance.

Location:

Bengaluru/Hyderabad/Kolkata/Pune/Mumbai/Chennai/Gurugram

The team  

Deloitte Consulting LLP’s Technology Consulting practice is dedicated to helping our clients build tomorrow by solving today’s complex business problems involving strategy, procurement, design, delivery, and assurance of technology solutions. Our service areas include analytics and information management, delivery, cyber risk services, and technical strategy and architecture, as well as the spectrum of digital strategy, design, and development services Core Business Operations Practice optimizes clients’ business operations and helps them take advantage of new technologies. Drives product and service innovation, improves financial performance, accelerates speed to market, and operates client platforms to innovate continuously. Learn more about our Technology Consulting practice on www.deloitte.com

For information on CBO visit - https://www.youtube.com/watch?v=L1cGlScLuX0

For information on life of an Analyst at CBO visit- https://www.youtube.com/watch?v=CMe0DkmMQHI