Oracle Sales and B2B Service Cloud

Looking for a world of opportunities and a fulfilling career? 

We are a creative digital consultancy. We combine leading digital and creative capabilities with the deep industry knowledge and experience Deloitte is known for. That means, our clients can bring us their biggest challenges, knowing we have what it takes to bring a business vision to life. 

Work you’ll do

-          Practitioners will integrate and learn from talented colleagues who have focused around core domains that we may not have had visibility into.

-          Our move towards integrated solutions demands that everyone adopt a growth mindset and invest in expanding their understanding of what we bring to the marketplace.

-          Practitioners will be able to develop skills in a Portfolio that represents the unification of the some of the most diverse, globally recognized brands and businesses in the organization—an exciting opportunity for their career development.

-          Understanding clients’ Sales Management Strategy and transforming them to multidimensional technologies

-          Articulate design and documentation of requirements to cover business processes

-          Translate these requirements to develop end to end implementation plan and help streamline our client’s multi-dimensional processes

-          Deliver Planning Solutions which meets their Business requirements in a time efficient manner

-          Reviewing use cases to conceive and execute proof-of-concept models

-          Leverage the following hands-on experiences to deliver work - 

-          Oracle Sales and B2B Service Cloud

-          Overall CRM knowledge would be an added advantage

-          Leverage good communication, presentation and articulation skills in both verbal and non-verbal communication

-          Communicate and collaborate with team members across locations to accomplish project goals

-          Lead routine conference calls and participate in client-facing meetings, detail action items and follow through on tasks

-          Leverage knowledge of data preparation activities such as extraction, cleansing, aggregation and data analysis

-          Generate, validate, publish and deliver reports as per the business requirement

-          Work on ad hoc reporting requests, maintain data quality of production and ad-hoc reports

-          Respond to incident and service requests as per the defined SLAs

-          Work on break-fixes and enhancement requests

-          Deliver assigned work successfully and on-time with high-quality

-          Develop detailed technical documentation for delivered solution

-          Assist in all phases of testing

-          The candidate must have good troubleshooting skills and be able to think through issues and problems in a logical manner

-          Prior experience on client supporting roles and issues identification and debugging would be an added advantage

Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the “creative digital consultancy” real and in doing so, make new markets.

The Team

The Customer & Marketing Offering Portfolio integrates our most differentiated, globally recognized customer and marketing businesses. It focuses on owning the commercial agenda through growth strategy, enhanced user experiences, and engagement through the entire customer lifecycle. From our core strengths in creative design, to strategy, platforms and solutions, as well as our continued growth through acquisitions, we are specifically positioned to bring fully integrated solutions to our clients.

We are all consumers and personal marketers. This reality is what makes the Customer & Marketing Offering Portfolio so exciting. What we deliver in the market each and every day directly impacts who we are as customers. We are able to deliver on outcomes for the very products and services that we have the privilege of engaging with ourselves.

Professionals will serve our clients through the following types of work: 

•        Sales Excellence & Service Excellence | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities. 

•        Digital Experience | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video. 

•        Flexible Consumption | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models. 

•        Digital Foundry | a flexible, end-to-end delivery model emphasizing innovation and disruption

•        Digital Mix | an integrated set of platforms to enable business re-platforming. 

Qualifications and Experience 

Required:

• 6-8 years of consulting and/or relevant industry experience
•     Should have project experience in implementing following modules:
• • o    Sales force Automation
  • o    Sales Quota and Forecasting
  • o    Opportunity and leads management
  • o    Customer Management
  • o    Sales territories
  • o    Sales Performance management and incentive compensation
  • o    Outlook and Mobile integration
  • o    Partner Relationship Management
  • o    Object Customizations using Application composer or Page composer
  • o    Implementing Security and management of roles, users and hierarchy
  • o    Service Request Module
  • o    Queue management
  • o    Building knowledgebase capability
  • o    End to End knowledge of Sales processes (Opportunity/Leads/Customer management/Service Requests)
• Should have thorough knowledge of integration with external systems especially Oracle CPQ, Order management systems, Customer Data Management and Oracle Marketing Cloud
• Proficiency in groovy scripting is a must
• Experience in building analytics BI reports, analysis, infolets and dashboards
• Experience in data migration from legacy/other systems via data load or batch jobs is a must.
• Experience in Setup implementation tasks and setup migration
• Knowledge of OIC/Middleware systems, REST API, XML, SOAP UI & webservices is an advantage
• Deep Understanding of Oracle Sales and Service Cloud Architecture
• Understanding of Digital Customer Service is an advantage
• Experience of Omni-Channel integration for Service Module (Live Chat/Co-Browse/CTI) is an advantage

-          Experience participating in AGILE, Waterfall scrum sessions

-          Understanding of relational database theory

-          Strong analytical and communication skills

-          Excellent interpersonal and collaboration skills

-          Ability to effectively prioritize and execute tasks in a high-pressure environment

-          Must possess critical thinking, problem solving, and decision-making skills 

-          Professional Qualification- B.E/B.Tech/MCA/MSC/MS

Travel:

-          Most of the travel requirements are to the US, however, in multi country implementations and roll out projects, there could be need to travel to other parts of the world.

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the DU in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.  

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer comprehensive well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead happy lives.  Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships that we have with our clients, our people and our communities.  We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.  Learn more about Deloitte’s impact on the world.