Do you have a passion to support Deloitte Tax in helping global clients transform their Global Trade solution? Are you a team player with a practical, business-oriented mindset? Do you enjoy working in an ever-changing global environment with fast-moving markets and evolving business models? If the answer to all the above is “Yes,” come join us in the International Tax group.
We are a recognized leader in solving some of the complex business problems for our clients, differentiated by our ability to execute on the insights we provide. Our multi-disciplinary competencies allow us to address CXO issues from several angles.
Deloitte Tax Services India Private Limited (“USI Tax”) commenced operations in June 2004. Since then, nearly all of the Deloitte Tax LLP (“Deloitte Tax”) U.S. service lines have obtained support through USI Tax practice. USI Tax offers you opportunities to learn U.S. taxation, a sought-after career option.
Deloitte Tax is leading clients through the tax transformation taking place in the marketplace by offering a broad range of fully integrated tax services and add greater impact to their clients by combining technology and tax technical resources to uncover insights and for navigating an increasingly complex global environment.
Work you will do.
Our team specializes in effective technology-enabled methodologies and providing leading practices for global trade programs that address both international and local requirements, as well as embed international trade controls into day-to-day business operations.
Responsibilities
- Candidate will be responsible for day to day support and maintenance of SAP GTS system including troubleshooting issues, resolving tickets, and addressing user enquiries
- Mentor and develop team members, fostering a collaborative and high-performance work environment.
- Oversee the delivery of AMS services for GTS, ensuring adherence to SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
- Build and maintain strong relationships with clients, understanding their business needs and ensuring their satisfaction with AMS services. •Resolution of incidents and problems related to GTS, ensuring timely resolution and root cause analysis.
- Implement and maintain incident and problem management processes, ensuring compliance with ITIL best practices.
- Identify opportunities for continuous improvement in AMS processes and services for GTS.
- Prepare and present regular reports on AMS service performance, including metrics, trends, and improvement initiatives
- You will contribute to the development and growth of the SAP GTS practice globally.
The Team
The GTA practice is composed of operations specialists, Global Trade Management technology specialists, customs brokers, auditors, and trade management professionals who help importers and exporters achieve worldwide compliance and realize efficiencies and advantages in their global supply chain. You will be based in India and support Deloitte Tax to serve clients with international operations and supports their global trade compliance requirements.
Qualifications
Required:
•You have a university degree (bachelors or above) in these or related areas of studies: engineering /STEM, information management, information systems, computer sceince, business (international relations, finance)
•Minimum of 3 years of working experience in implementing/Supporting SAP GTS projects.
•The Candidate must have a strong knowledge in GTS configuration and functionalities of compliance, Customs, Trade Preference and Intrastat reporting.
•Strong project management and stakeholder management skills.
•Become a role model for team by demonstrating effective management skills.
•Must be highly organized and results oriented with strong verbal and written communication skills
•Effective Problem-solving skills, high degree of initiative and creativity with a quality focus and a strong attention to details
•Ability to thrive in managing multiple simultaneous projects on time and budget.
Work Location: Mumbai, Hyderabad, Gurugram, Bengaluru, Chennai, and Pune.
Shift Time – 11am – 8pm IST
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