Deloitte US-India Communications – Assistant Manager/Deputy Manager

Communications lead – The office of Managing Director, USI CMG


About the role

At Deloitte, we provide the opportunity to learn, connect, and collaborate with professionals across teams and around the world. You will gain exposure to a variety of businesses and tools, partner with leads, and explore your creative potential, while developing your skills and your career. As the communications lead, you will be responsible for driving the planning, project managing, evaluating, executing and overseeing the various employee and leadership communication activities for the office of managing director of the USI CMG team. As a professional with strong communications strategy, content writing and project management skills, you will directly work with the leader of the group and the Chief of Staff, in collaboration with the larger internal communications team as well as senior leadership and stakeholders to dedicatedly support strategic and business communications to engage, inform and inspire professionals.

The work you’ll do

In this role, you will bring your unique and informed perspectives to plan, create and drive multiple impactful internal communications and employee engagement campaigns including but not limited to leadership messages, presentations, capability decks, emails, newsletters, impact reports, guidebooks, content for social media and internal websites. As an enabler who enhances the communication efforts, your work will also include liaisoning with US and USI leadership, Business Area Leaders, advisors, internal stakeholders, designers and other communication leads to strategize, innovate, ideate, drive and focus on impact for communication solutions across the organization.

The communications lead will drive and execute the below activities through effective collaboration, coordination, and engagement between various teams along with supervising a team member .

Key responsibilities:

• Drive the internal communications and leadership messaging plans to meet the business objectives and vision.
• Work closely with the managing director, chief of staff, and the office management of USI CMG team in collaboration with advisors and other comms members to ideate, develop, execute and oversee communication strategies and employee engagement campaigns aligned to the overall business requirement.
• Build and own the communication and channel strategy, and the messaging matrix for streamlining and strengthening the leaders’ brand and voice (socially and internally as applicable).
• Develop communications strategy and draft compelling messages across diverse channels like emails, web, digital, videos, audio, social media, and not limited to newsletters, presentations, guidebooks, reports, materials for internal meetings, leadership visits and other collaterals that are high-quality, relevant, and adhere to the Deloitte Language
  and style guide.
• Work with senior leaders and stakeholders to understand business objectives, identify, gather, define requirements, and disseminate timely business communications within the defined strategies of the group.
• Assess needs, ideate, write, edit, generate, and execute creative and impactful and high-quality communication solutions within a short turnaround time. With strong attention to detail, ensure deliverables have zero/minimum errors and are consistent with the Deloitte style guide.
• Possess strong written and verbal communication skills to be able to translate key leadership messages and priorities into appropriate communications basis briefing that adhere to specifications, standards, and guidelines.
• Project plan, track and own the communications pipeline, production and distribution of regularly updated communication vehicles such as email communications, internal websites, online newsletters, etc.

• Collaborate seamlessly with US Communications and leadership team to build synergy in communication efforts for the overall CMG group.
• Demonstrate the ability to effectively manage multiple projects, leaders and stakeholders while prioritizing and managing timelines effectively; focusing on negotiation, resource planning, problem-solving, and delegation abilities.
• Significantly enhance communications to improve message coordination, clarity, consistency, and context in line with the overall US Communications guidelines, legal and brand standards for communications.
• Demonstrate knowledge of Deloitte’s business and build messaging to positively position the firm both internally, and in the marketplace, wherever required.
• Provide support in developing and driving effective metrics to measure the impact of communications delivered.

• Oversee the duties of, train and guide the team member aligned to you; helping them
  efficiently execute the various tasks and activities assigned.

Key requirements:

• Ability to collaborate seamlessly across levels, geographies and different stakeholder groups, including a diverse communications team, to develop impactful communication solutions that meet business needs.
• Foster integration across the communication campaigns in the USI CMG team to advance business and leadership objectives more effectively.
• Project plan and manage multiple communication requirements simultaneously, adhering to timelines and quality.
• Leverage social and digital communication platforms like the intranet, Microsoft Teams, Viva Engage, videos, and social media to help drive the leaders’ brand, group/individual service lines’ messages and priorities.
• Strategize, develop, project manage and lead multiple requests with ownership of project pipeline and execution; individually and with the support of the assigned team member.

The team

USI Communications is a team of professionals who specialize in Internal Communications, Public Relations and Communication Technology. The team reinforces the culture and brand of Deloitte internally and monitors our external reputation – intervening where necessary. They also play the role of a strategic and trusted business advisor for leaders and ensure that professionals are equipped with the right information in a timely manner to excel at work and enjoy well-being. Other priorities include creating an open and transparent environment for leadership communications, leveraging internal channels creatively, effectively disseminating information and measuring the impact of communications.

Required qualifications:

• Post-graduate/graduate degree in Communications/Journalism/Advertising/Marketing/Business Administration or related fields, with at least three years of relevant experience.
• Overall experience of 8-10 years with a proven track-record of delivering quality communications services to support the execution of business, leadership, branding and communication strategies of a large organization.
• Good command over the language, strong communications skills (written and oral), proficient writing, editing, and proofreading skills, with an emphasis on quickly developing high quality content in alignment to business objectives, stakeholder briefs/requirements for use in online communications.
• Strong project management, time management, coordination and stakeholder management skills; with an ability to manage multiple projects at once.
• Strong listening and analytical skills; efficient organizing, strategizing and planning capabilities for multiple activities.
• Aptitude for storytelling both for written communication and visual communication.
• Ability to work with different teams on multiple projects with quick turnaround times, without compromising quality.
• Strong interpersonal traits, including confidence to interact with leaders, stakeholders and personnel at all levels with responsiveness, flexibility, initiative, decision-making, conflict resolution, and tact.
• Intermediate skills working with Microsoft Office applications required.
• Experience of having worked with a global organization or large-scale communications projects, preferred.
• Experience with managing and publishing content for internal sites, social media networks will be a plus.
• Familiarity with Chicago Manual of Style, AP Handbook or other editorial standards preferred.
• Experience in collaborating with global counterparts; being part of a global organization or large-scale communications projects preferred.

This role will be based out of Hyderabad.

Work timings: 11 a.m. – 8 p.m. (IST)

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