Outreach/Customer Engagement – Assistant Manager – CoRe Research & Insights – Deloitte Support Services India Private Limited

The CoRe Research & Insights team is seeking a dynamic and motivated Outreach and Customer Engagement Assistant Manager to join our team. This role is pivotal in enhancing our customer relationships, driving engagement, and ensuring our outreach strategies align with our team goals. Our team is a dynamic group of curious, analytical, and creative problem solvers. We support Deloitte’s leaders with strategic insights, empowering them with their go-to-market strategies, eminence agenda, and impact on our clients.

Work you’ll do

As an Outreach and Customer Engagement Assistant Manager, you will play a significant role in developing and nurturing new account relationships within the Deloitte network. The ideal candidate will possess a blend of strategic thinking, creativity, and excellent communication skills to foster strong connections with our clients and stakeholders.

• Own, develop, and grow customer relationships, ensuring continuous engagement and satisfaction.

• Maintain active communication channel with the customer groups and identify opportunities for potential demand.

• Collaborate with the extended team to manage awareness campaigns and drive resultant discussions. Responsible for leading or contributing to outreach/awareness call with identified cohort of practitioners.

• Assist in the business development opportunities by identifying and qualifying potential customers and driving cross-sell and upsell opportunities.

• Assist in developing sales collaterals that effectively communicate the value propositions of our solutions.

• Build a strong network internally and externally.

• Build understanding of the team’s offering and capabilities to leverage in customer conversations, as required.

• Stay connected and anticipate the needs of potential stakeholders to provide timely and relevant solutions.

• Mentor and coach new members of the team to come up to speed.

• Participate in team-level operational and brainstorming activities.

Core Skills:

• A growth mindset, and ability to identify and prioritize an outreach plan with new customer groups, and experience in increasing team visibility by proactively engaging stakeholders.

• Exceptional stakeholder management and relationship-building skills to drive business growth and internal awareness of the team.

• Ability to deliver impactful presentations to senior leadership.

• Innovative mindset to develop engaging content and unique outreach strategies.

• Deep understanding of customer needs and a commitment to delivering exceptional service.

• Ability to work collaboratively with diverse teams and build strong relationships stakeholders.

• Exceptional business writing skills—narrative, appealing, and succinct.

• Logical thinking and a consultative approach in communication.

• Postgraduate degree from a premier B-school with relevant work experience of 6-8 years.

Experience: 6-8 Years

Location: Hyderabad

Timings: 11 AM to 8 PM

The team

CoRe Research & Insights (CoRe R&I) provides secondary research and analysis services to global Deloitte Member Firms supporting pursuit, business development, practice development, and client engagements. The team uses exclusive sources, specialized research skills, and industry expertise to develop insightful research reports that deliver significant value to customers across Deloitte’s global network. Learn more about Deloitte.