Deloitte | India Offices of the US

Vice President – Client Account Management and Account Excellence Leader – Deloitte USI

We are seeking a dynamic professional to lead the Client Account Management (CAM) and the Center of Account Excellence (CoA E) teams comprising of 250+ professionals in India. The incumbent should have 18+ years of experience in client service delivery, account management, and program management (preferably in professional services or technology firms). Ideal candidate should have demonstrated leadership of large teams with a track record of enabling growth, driving innovation, and enhancing value. Candidate should possess strong analytical skills, along with excellent communication skills.

About the teams: The two teams are part of the Clients and Market Growth (CMG) organization.

CAM: Client Account Managers (CAMs) translate account strategy into reality by navigating the firm, curating and delivering the best of Deloitte for the client, and leading core account operations to accelerate profitable growth. CAMs are organized by industries and are focused on bringing efficiencies and leading practices to Deloitte’s most important clients within these industries. CAMs assist internal leaders in strengthening relationships and expanding services by generating strategic industry, cross-sector, and company level insights to address client issues.

CoAE: The CoAE was established to industrialize transactional account operations and standard deliverables, in a shared services model. CoAE professionals assist client leaders in strengthening how we serve our most important clients by efficiently executing internal account operations, such as on/offboarding of professionals and creating standard research deliverables.  

Work you’ll do

Partner with the India CMG and the US CAM and CoAE leaders to create a strong community of CAMs and CoAE team members that operate effectively as one team across US and India. In addition, the incumbent should look at intersections across the overall CMG ecosystem, drive consistency and excellence across geographies, to increase the value CAMs and CoAE teams provide to key accounts.

Be responsible for developing a cohesive and engaged India team and developing leaders in India that steer the team members towards the strategic business priorities. Work closely with the India CMG leader and collaborate with other India CMG peers to lead projects related to talent, innovation, collaboration, and learning & development.

Expectations

a)      Partner with Business and CMG Leaders

• Business leadership: Understand Deloitte’s business and strategic priorities and help the teams understand and drive those priorities to the account teams and firm’s clients
• CAM and CoAE leadership: Partner with key leaders across CAM and CoAE and all enabling areas to bring the best of Deloitte to account and client leaders. To bring the best understanding of the offerings of CAM and CoAE to the enabling areas to effectively direct their work to the needs of our clients.
• Account leadership: Build relationships with US-based account leaders to understand their priorities and shape CAM and CoAE priorities in line with that understanding.
• Industry colleagues: Engage with industry marketing, global, client relationship executives (CREs) and sales executives (SEs) communities, knowledge services, etc. to align on strategy and approach, share insights and best practices
• Deployment: Understand portfolio and accounts and provide insights to the CAM and CoAE Industry leaders regarding deployment of resources to maximize value for clients and talent experience for our teams
• Enhance insights: Provide consistent opportunities for team members to learn industry, business, marketplace, and account priorities/strategies; equip our team to become strategic advisors
• Innovate and industrialize services: Constantly improve the level and quality of services while leveraging technology and innovation.

b)      Develop Our People and Our Community

• Build and inspire a culture of excellence: Provide deep client orientation and strategic vision, underpinned by effective and efficient tools and processes
• Create community: Bring CAMs and CoAE teams together within and across industry teams, and facilitate collaboration and best practice sharing  
• Build a team of leaders: Focus on succession and leadership opportunities in and outside of CAM and CoAE
• Be a leader to each CAM (all geographies): Help all our CAMs and CoAE teams maximize their talents and strengths, development areas, goals and aspirations; work with all CAMs and CoAE to address their needs
• Own the Talent lifecycle:  Recruitment – Learning and Development – Performance Management and Recognition – Promotion and Career Progression
• Manage financials and operations: Maintain professional rigor around utilization, compliance to Bare Minimums, compensation, R&R, other awards, travel budgets, etc

Requisite core skills

·       Experience leading large and complex organizations with an empathetic and value-based leadership style

·       Demonstrated capability to shape and motivate highly effective teams

·       Experience working with US leaders

·       Excellent communication skills

·       Ability to lead with influence and manage up

·       Ability to craft compelling visions and implement plans to achieve them

·       Passionate about serving internal account teams to deliver the best of the firm and strengthen relationships with Deloitte’s most important clients

·       Ability to build relationships and credibility with internal clients

·       Self-motivated, proactive, innovative, and strong team player

·       Strong analytical, problem-solving, and critical thinking skills

·       Strong persuasion, influencing, negotiation, and conflict resolution skills

·       Ability to think strategically and conceptualize operational plans to implement account-specific strategies such as communication and relationship strategy

·       Strong research skills. Extensive knowledge of databases such as Factiva, Hoovers, One Source, etc.

·       Solid knowledge of marketing frameworks such as SWOT, PESTLE, Porter’s Five Forces, etc.

·       Ability to structure, organize, and synthesize information to develop key insights at company/industry level

·       Strong presentation and verbal and written communication skills, and experience communicating to, and working with, virtual teams

·       Ability to develop compelling and analytical data visualizations using one or more software tools, such as Excel, Tableau, and PowerPoint

·       Highly developed personal and professional ethics are expected

·       Excellent team management and coaching skills

Qualifications, Experience, Work Location, and Timing

·       Academic qualification: Master’s Degree, MBA preferred

·       Work experience: 18+ years

·       Location: Hyderabad

·       Work hours: 2:00 PM – 11:00 PM