Deputy Manager – Center of Account Excellence Professional – Deloitte Account Services (DAS)

In search of a dynamic, motivated professional with proven people development skills. You should be able to lead a sub-team in the Center of Account Excellence, supporting the most important clients of Deloitte.

Work you’ll do

As a Center of Account Excellence (CoAE) professional, you will:

·       Manage the projects/services/operations of the Deloitte Account Services (DAS) – Center of Account Excellence channel, in alignment with the strategic vision of the firm

·       Invest in people, lead process efficiency through automation and standardization

·       Launch new service offerings, putting governance, process, and standardization in place

·       Partner with key stakeholders including account leaders, business leaders and team members

Key Responsibilities

Excellence in Delivery:

·       Guide and direct the development of the standards and SLAs for delivery of set tasks and deliverables

·       Manage capacity, resourcing, and deployment appropriately in the delivery channel, ensuring seamless delivery and SLA adherence

·       Work with the Center of Account Excellence leader to make sure that excellence and value is being delivered

·       Interact with other business areas to bring the right capabilities to the delivery of key activities

Develop Our People and Our Community:

·       Hire effectively: Hire, coach and develop professionals who can deliver excellent quality and will dedicate time and attention to the DAS team

·       Build and inspire a culture of excellence: Provide deep subject matter orientation, underpinned by effective and efficient tools and processes

·       Create a community: Bring the DAS team and other CoAE professionals together and facilitate collaboration and leading practice sharing

·       Build a team of leaders: Focus on leadership development from within the team

·       Be a leader to each team member: Help all your team members maximize their talents and strengths, development areas, goals and aspirations; work with all team members to address their needs (performance management, flexible working, leaves of absence, etc.)

·       Own the Talent lifecycle: Recruitment – Learning and Development – Performance Management and Recognition – Promotion and Career Progression

Qualification and Experience required:

·       7 – 10 years of professional experience, at least 2 years as a People Manager

·       MBA and/or Masters in relevant field required

·       Location: Hyderabad

Optional:

·       PMP certification

Skills:  

·       Experience in leading 10-12 members’ team

·       Strong business acumen, ability to think conceptually and identify and address future challenges and opportunities, often in an ambiguous environment

·       Keen analytical and strategic thinking skills and the ability to structure, organize, and synthesize information

·       Executive presence

·       Strong persuasion, influencing, negotiation and conflict resolution skills

·       Proven project management skills in managing multi‐location teams and multi‐workstream projects

·       Strong presentation skills, verbal, and written business communication skills

·       Self‐starter with an affinity for technology driven efficiencies and enhanced service delivery

·       Passionate about setting up processes to deliver high‐quality deliverables

·       Committed and passionate about leading and working in a large team, often virtual, and developing team members for success

·       Excellent team management and coaching skills

·       Strong personal and professional ethics

Work Timings: Work in rotational shifts of 11 AM to 8 PM and 2 PM to 11 PM IST shift (as per business requirement).

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.

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