Manager – Client Account Management

The Client Account Management (CAM) team is focused on bringing efficiencies and leading practices to Deloitte’s most important clients. Organized by industries, the CAM professionals assist internal leaders in strengthening relationships and expanding services to clients. The team generates strategic industry, cross-sector, and company level insights to address client issues. In addition, the CAM professionals drive account management efficiencies such that the internal leaders can win work and create more value for the clients.

Work you’ll do

The professional will be expected to serve as a lead client account manager for one or more accounts. The professional will be responsible for partnering with internal account leadership to shape and execute the strategy of engaging with the end client, building a cross-functional and global (where appropriate) team to deliver a seamless experience to the client, and taking an active role in managing risk and quality, as appropriate.

The professional will partner with the CAM leaders to drive consistency and excellence across geographies. The professional will provide insights and recommendations to innovate and increase the value CAM provide to account teams. He/she will also provide regular feedback and suggestions to better the team and serve our end clients.

The professional will be expected to develop client facing materials, including presentations, meeting agendas, and proposals. He/should demonstrate strong research, analysis, writing, presentation, and communication skills. The professional will work with the India and U.S.-based E&R CAM colleagues as well as senior leaders from Deloitte’s client account teams in the US.

CAM responsibilities:

Client Impact/External Facing Activities:

• Develop and distribute content on thought leadership, points of view documents, and webinars

• Develop and manage distribution tracking systems to ensure measurement against marketing KPIs

Account Operations/Internal Team Management Activities:

• Develop strategies or solutions specific to account’s priorities, pain points, or to develop relationship

• Conduct company, executive, and industry specific research insights and prepare the account leadership for their client’s meetings

• Assist in the development and maintenance of account relationship tools including relationship map, organizational charts, and the political balance sheet

• Gather account financials from project controllers, populate eminence-related information, and update key client developments, including news and quarterly earnings summaries

• Help in development and maintenance of SharePoint based team sites

• Support account-level financial activities

Contract, Risk and Quality Management Activities:

• Manage account-specific contracts and ensure adherence to confidentiality and compliance requirements

• Assist in the onboarding/off boarding of account team

Requisite core skills:

• Passionate about serving internal account teams to deliver the best of the firm and strengthen relationships with Deloitte’s most important clients

• Ability to build relationships and credibility with internal clients

• Self-motivated, proactive, innovative, and strong team player

• Strong analytical, problem-solving, and critical thinking skills

• Strong persuasion, influencing, negotiation, and conflict resolution skills

• Ability to think strategically and conceptualize operational plans to implement account-specific strategies such as communication and relationship strategy

• Strong research skills. Extensive knowledge of databases such as Factiva, Hoovers, One Source, etc.

• Solid knowledge of marketing frameworks such as SWOT, PESTLE, Porter’s Five Forces, etc.

• Ability to structure, organize, and synthesize information to develop key insights at company/industry level

• Strong presentation and verbal and written communication skills, and experience communicating to, and working with, virtual teams

• Ability to develop compelling and analytical data visualizations using one or more software tools, such as Excel, Tableau, and PowerPoint

• Accustomed to working in teams, including virtual teams. Highly developed personal and professional ethics are expected

• Knowledge of the US/Global E&R sector is preferred

• Excellent team management and coaching skills

The team

The Client Account Management (CAM) team is focused on bringing efficiencies and leading practices to Deloitte’s most important clients. Organized by industries, the CAM professionals assist internal leaders in strengthening relationships and expanding services to clients. The team generates strategic industry, cross-sector, and company level insights to address client issues. In addition, the CAM professionals drive account management efficiencies such that the internal leaders can win work and create more value for the clients.

The India CAM team comprises individuals with industry knowledge and skill sets that enables members to work both as independent CAMs and collaborate with US colleagues on various account management activities. We are seeking a person with a flair for internal account marketing activities and possessing strong research, analytical, and account marketing skills, and an excellent command of the English language.

Qualifications

Required:

• Academic qualification: CA/Master’s Degree like MBA, preferably in Marketing

• Work experience: 10-14 years

• Work hours: 11:00 AM - 8:00 PM / 2:00 PM – 11:00 PM

Work Location: Hyderabad

How you’ll grow