Position Summary

Assistant Manager – Client Account Management (CAM)

If you would like to be in a role where you can leverage your strengths supporting Deloitte’s flagship clients, this could be the role for you. The role provides you opportunities to get involved in a wide variety of activities in delivering best in class account management support to account leadership. As part of this team, you’ll gain exposure to a variety of projects those challenge and enrich you, and to a lot of opportunities to collaborate with and learn from some of the most talented professionals, all of which would help in your professional growth and skills development.

Work you’ll do

As a Client Account Management (CAM) professional you will work with Deloitte’s account leaders and other internal stakeholders to deliver the best of the firm, strengthen relationships and help expand our services footprint at our clients.

Your responsibilities will include:

  • Independently handling end-to-end project management of initiatives on the account which could pertain to any or all account-based marketing, client relationship management, bid management, account strategy, account contracting, internal operations. risk management, etc.

  • Assisting in the development and maintenance of account marketing assets, marketing campaigns, proposal assets, and onboarding/offboarding assets and processes

  • Act as an advisor to the account leadership by sieving through information and providing perspective

  • Support information needs for client meetings, client facing materials, leadership presentations

  • Assist in the development and maintenance of account relationship tools including relationship map, organizational charts and the political balance sheet

  • Work with account leadership in developing and implementing the Confidentiality Information Program including onboarding and offboarding of team members

  • Coach and mentor the team on project management, client management, teaming, and other professional attributes

  • Manage the performance of team members through regular check-ins, providing timely feedback based on personal observations and client responses

  • Identify strengths of team members to provide them with opportunities and coach them in professional growth

  • Contribute to various team and talent initiatives

The team

Client Account Management (CAM) professionals assist internal account leaders in strengthening relationships and expanding services to Deloitte’s most important clients. U.S. and India based CAM professionals work in partnership and help generate strategic industry, cross-functional and account level insights to address client issues. In addition, the CAM professionals help drive internal account operations, such that the account leaders can win work and create more value for our clients.

Qualification and experience

Required:

  • 7-10 years of professional experience in account management, marketing or business development field

  • At least 2-3 years’ experience of supervising teams

  • MBA and/or Masters (full time) in relevant field

Skills

  • Managing small size teams

  • Performance evaluation, coaching

  • Conflict resolution, negotiation

  • Attention to detail with good client service attitude

  • Excellent verbal and written communication skills

  • Proficient in Microsoft Office suite

  • Basic understanding of SharePoint

  • Strong understanding of client service, marketing, sales/pre-sales in a professional services firm

  • Should be innovative, take initiative, and adapt to changes per business needs

  • Proven ability to create dashboards

  • Present information in a logical flow following The Minto Pyramid Principle

  • Good understanding of company financials

  • Strong reasoning and problem-solving skills

Work Timings: [11 AM to 4 PM + 7 PM to 11 PM] OR 2 PM - 11 PM

CBG_CAM CBG_AccountManagement [M&RMarketing] [M&RMarketingAH] #CA-SM # EagerForExcellence M&R #EAG-M&R Marketing- LB1

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work.
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Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Requisition code: 189946