Assistant Manager – Client Account Management (CAM)
If you would like to be in a role where you can leverage your strengths supporting Deloitte’s flagship clients, this could be the role for you. The role provides you opportunities to get involved in a wide variety of activities in delivering best in class account management support to account leadership. As part of this team, you’ll gain exposure to a variety of projects those challenge and enrich you, and to a lot of opportunities to collaborate with and learn from some of the most talented professionals, all of which would help in your professional growth and skills development.
Work you’ll do
As a Client Account Management (CAM) professional you will work with Deloitte’s account leaders and other internal stakeholders to deliver the best of the firm, strengthen relationships and help expand our services footprint at our clients.
Your responsibilities will include:
Independently handling end-to-end project management of initiatives on the account which could pertain to any or all account-based marketing, client relationship management, bid management, account strategy, account contracting, internal operations. risk management, etc.
Assisting in the development and maintenance of account marketing assets, marketing campaigns, proposal assets, and onboarding/offboarding assets and processes
Act as an advisor to the account leadership by sieving through information and providing perspective
Support information needs for client meetings, client facing materials, leadership presentations
Assist in the development and maintenance of account relationship tools including relationship map, organizational charts and the political balance sheet
Work with account leadership in developing and implementing the Confidentiality Information Program including onboarding and offboarding of team members
Coach and mentor the team on project management, client management, teaming, and other professional attributes
Manage the performance of team members through regular check-ins, providing timely feedback based on personal observations and client responses
Identify strengths of team members to provide them with opportunities and coach them in professional growth
Contribute to various team and talent initiatives
The team
Client Account Management (CAM) professionals assist internal account leaders in strengthening relationships and expanding services to Deloitte’s most important clients. U.S. and India based CAM professionals work in partnership and help generate strategic industry, cross-functional and account level insights to address client issues. In addition, the CAM professionals help drive internal account operations, such that the account leaders can win work and create more value for our clients.
Qualification and experience
Required:
7-10 years of professional experience in account management, marketing or business development field
At least 2-3 years’ experience of supervising teams
MBA and/or Masters (full time) in relevant field
Skills
Managing small size teams
Performance evaluation, coaching
Conflict resolution, negotiation
Attention to detail with good client service attitude
Excellent verbal and written communication skills
Proficient in Microsoft Office suite
Basic understanding of SharePoint
Strong understanding of client service, marketing, sales/pre-sales in a professional services firm
Should be innovative, take initiative, and adapt to changes per business needs
Proven ability to create dashboards
Present information in a logical flow following The Minto Pyramid Principle
Good understanding of company financials
Strong reasoning and problem-solving skills
Work Timings: [11 AM to 4 PM + 7 PM to 11 PM] OR 2 PM - 11 PM
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