Work you will do

     You will be responsible to performs technical analysis of issues and outages as they occur across Deloitte’s Core IT Systems. This individual also performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers.  The SRC Senior Analyst is responsible for researching and documenting various mitigation strategies and must maintain a current and thorough knowledge of customer technologies and their significance to customer operations. This individual must be able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements. You will collaborate closely with various teams, including system administrators, database administrators, and network engineers, to understand the business requirements, bring technical solutions to the leadership team. This job role requires the individual to support during the US business hours.

The position requires existing knowledge and experience combined with demonstrated excellence in taking ownership of problems, leading technical discussions, transferring knowledge and innovation.

    Role Specific Responsibilities

·        Responsible for proactively monitoring and handling problems related to Routers and switches in Deloitte Network

·        Troubleshoot circuits with local exchange and long-distance carriers

·        Escalate calls to vendor/principal whenever required

·        Troubleshooting and monitoring the LAN connectivity of the entire Deloitte network

·        Troubleshooting basic network issues on-site and escalating problems to the higher level of support, when required

·        Responsible for maintaining technical and operational documentation and training materials for installation and configuration activities

·        Monitor the network traffic and troubleshoot the networks in case of problems

·        Responsible for monitoring and configuring changes in the network to ensure the best possible application performance for the end-users

·        Monitor & resolve issues of WAN links for issues including Latency and Packet loss.

·        Hands on experience in supporting & resolving Enterprise Cloud Networking related incidents/events

·        Knowledge of Cloud service providers and their offerings

·        Experience in ITSM modules including ServiceNow

·        Manage and troubleshoot the complex BGP and OSPF networks

·        Monitoring and troubleshooting of Core OSPF configuration over multiple network types

·        Manage VLANs, Trunks, Ether channels, and implement VTP, STP on the catalyst, and Nexus switches

·        Configuring Catalyst port security and Spanning tree security on 2900, 6500 series Cisco switches

·        Accountable for Cisco WLC’s and AP’s issues.

·        Good understanding of wireless management systems such as Cisco CPI, and Wireshark

·        Excellent communication skills, both written and verbal, are essential for coordinating efforts and providing updates during major incidents

·        Support multiple technical teams in 24 x 7 operational environments with high uptime requirement supporting during US Business hours

·        Help reduce the team’s average MTTR

·        Trigger problem tickets regarding monitoring and event management, such as incorrect or missing alerts and provide inputs for Root Cause Analysis

·        Strong analytical and problem-solving skills to assess incidents, identify root causes, and develop effective solutions

·        Highly Motivated, self-starter who has a very strong desire to learn

            Total Experience: Min 4+ years (L3)

Location: Hyderabad

Timings: 24/7 (Shift Rotation applicable)

Working Model: Hybrid – 2 days’ work from Office as of now (will have to resume back completely based on firm’s guidance)

Qualifications

Required:

·        Experience in tools including SolarWinds, ServiceNow, HPNA, Cisco Wireless Controllers, ISE, Meraki, Prime, Cisco DNA, Net Flow Analyzer and ThousandEyes

·        Strong knowledge of networking concepts including Switching, Routing and basic Firewall understanding will be preferred.

·        Experience in Cisco Enterprise Networking (Routing & Switching).

·        Experience with enterprise wireless. Cisco Wireless Controllers and Access Point, 802.11n, 802.11ac, 802.11ax, etc.

·        Good understanding of dynamic routing protocols (OSPF, BGP) and the concepts of IPv6, Multicast, STP, VPC & TCP/IP, MPLS, VPLS, DNS, DHCP, AD, Cloud, Internet, MPLS, VPLS, E-LAN

·        Knowledge of Cloud Network & Security concepts.

·        Excellent communication skills and vendor management skills

·        Proactive and detail-oriented mindset, with a focus on continuous improvement and delivering high-quality results.

·        Good experience in functional testing, integration testing, automation, compliance.

·        Good understanding of operating system concepts, inter-process communication, high availability, platform infrastructure etc.

·        Excellent embedded systems debugging skills

·        Directly related experience including working knowledge in Technology Operations, and Incident/Major Incident or Problem Management.

Certifications Preferred

·       CCNA

·       CCNP Enterprise (Routing and Switching)