(CoAE-DAS) -Center of Account Excellence - Deloitte Account Services - Assistant Manager
In search of a dynamic, motivated professional with proven people development skill. This person should be able to lead a sub team in Center of Account Excellence Services team, supporting the most important clients of Deloitte. This person will need to invest in people, lead process efficiency through automation and standardization. Specifically, this Assistant Manager will:
•Support in running the operations/projects of the Deloitte Account Services program in alignment with the strategic vision of the organization
•Launch new service offerings, managing governance, process, and standardization in place
•Partner with key stakeholders including account leaders, business leaders and team members
What will the Deloitte Account Services Assistant Manager do?
Excellence in Delivery
•Guide and direct the development of the standards and SLAs for delivery of set tasks and deliverables to account leaders
•Manage capacity, resourcing, and deployment appropriately in the delivery channel, ensuring seamless delivery and strict SLA adherence
•Work with the Center of Account Excellence leaders to make sure that excellence and value is being delivered
•Interact with other business areas in CMG to bring the right capabilities to the delivery of key activities / documents
Develop Our People and Our Community
•Hire effectively: Hire, coach and develop CoAE professionals who can deliver excellent quality who will dedicate time and attention to the services.
•Build and inspire a culture of excellence: Provide deep subject matter orientation, underpinned by effective and efficient tools and processes.
•Create community: Bring team and other CAMs together as well as other enabling areas professionals and facilitate collaboration and leading practice sharing.
•Build a team of leaders: Focus leadership development from within the CoAE services team.
•Be a leader to each CoAE services team member: Help all our team members maximize their talents and strengths, development areas, goals and aspirations; work with all team members to address their needs (performance management, flexible working, leaves of absence, etc.).
•Own the Talent lifecycle: Recruitment – Learning and Development – Performance Management and Recognition –Promotion and Career Progression.
The team
The Deloitte Account Services team is part of the larger Center of Account Excellence (CoAE), within Client Excellence organization, being established to provide certain secondary research services to all accounts in a reliable, efficient, and consistent manner. CoAE professionals will deliver these services pertaining to internal account operations and in doing so, enable the account leaders to focus instead on delivering value for our clients.
Qualification and experience: Required:
•Academic qualification: Master’s Degree like MBA, preferably in Operations
•Work experience: 6-8 years; at least 1-2 years as a people manager. Prior experience in leading client service teams
•Location: Hyderabad
•Work hours: 11 AM to 8 PM or 2 PM to 11 PM IST (as per business requirement)
Optional:
•PMP certification
Requisite core skills:
•Experience in leading 5-10 members team
•Strong business acumen, ability to think conceptually and identify and address future challenges and opportunities, often in an ambiguous environment
•Strong secondary research, keen analytical and strategic thinking skills and the ability to structure, organize, and synthesize information
•Executive presence
•Strong persuasion, influencing, negotiation, and conflict resolution skills
•Proven project management skills in managing multi-location teams and multi-workstream projects
•Strong presentation skills, verbal and written business communication skills
•Self-starter with an affinity for technology driven efficiencies and enhanced service delivery
•Passionate about setting up processes to deliver high-quality deliverables/deliveries
•Committed and passionate about leading and working in a large team, often virtual, and developing team members for success
•Excellent team management and coaching skills
•Strong personal and professional ethics
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
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