Business Support – Executive Manager – Deloitte Support Services India Private Limited

Join our team of dedicated enabling area professionals in Deloitte US’s organization in India (USI) who support global teams. The USI based Leadership Support Centre team (Business Support) provides agreed administrative and transactional services to the UK Firm. The Executive Manager will work with the USI Leader to provide local management support to the team, deliver agreed Business Support services to the UK Firm and assume responsibility for the quality and service delivery produced by the USI LSC team.

Work you’ll do

As an Executive Manager, you will be responsible for:

·       Responsible for overall service delivery for process delivered from USI

·       Provide input on the compensation exercise and band alignment

·       Define/refine KPIs, benchmarks, and objectives at regular intervals

·       Co-ordinating and undertaking of performance management, talent development and check-ins of team leaders

·       Dealing with complex situations involving staff and external sources to provide an informed response which results in an appropriate outcome, always referring to relevant guidance and requirements

·       Providing advice and guidance on process and service improvements and customer experience

·       Represent Business Support on wider forums and build eminence for the team

·       Review and implement the iRPM process consistently across the team

·       Act as an SME and play an active role on projects related to the function and service improvements

·       Develop a detailed understanding of the operational day-to-day work and create an environment that builds accountability for and commitment to meeting service/project objectives

·       Develop a detailed understanding of the UK leadership ways of working and interactions, and interactions across the UK customer base

·       Moderate and support R&R program and implement consistently across the team

·       Partnering with the business to understand and forecast business requirements and priorities for effective service delivery

·       Collation and submission of operational and service management statistics in line with the CBS approach to service management and reporting

·       Implementing standardised operating policies and practices with a focus on continuous business improvement, business efficiency and enhanced service delivery

·       Relationship building & influence: Positively influences others, leading by example, collaborating effectively, and establishing confident relationships, based on credibility

·       Is a clear communicator, that adapts to the needs of others and can instil confidence with increasingly senior people

·       Takes ownership for delivering an exceptional stakeholder service; maximises results and expects high standards of work from self and others. Adapts well to a fast paced, continuously changing environment.  

·       Business partnering with Business Support leaders in business expansion in USI; identify potential issues and propose solutions to the leadership as needed

·       Reskilling strategy – drive team alignment on the skills that are required to sustain performance in the long term

·       Support and drive the team to build relationships with firmwide colleagues to expand knowledge and firmwide networks

·       Act as the relationship manager to support and drive the team in building relationships within the community more broadly

·       Translate broader strategy into a compelling team vision and goals; align the team and set priorities to achieve objectives

·       Define and drive and clear business objectives and desired outcomes to guide own work and the work of others across levels

·       Responsible to communicate broader business objectives and desired outcomes to guide the work of others across levels

·       Create an environment that builds accountability for and commitment to meeting engagement/project objectives

·       Identify and solve problems objectively using analysis, experience and judgement

·       Monitoring, managing, and reporting on service delivery and utilisation within the team

·       Understand and apply quality assurance and risk management procedures in all areas of work performed

·       Drive adherence to all risk management and quality assurance tools and ensure that all deliverables meet Deloitte standards

The key skills required:

·       Managing and leading a diverse team supporting the development of the team’s culture and identity

·       Strong team management, people management and performance management skills are essential.

·       14 to 18 years of relevant experience, with minimum of 10 years in people management.

·       Strong relationship building skills.

·       Strong communication skills and the ability to interact with professionals at various levels.

·       Experience of handling large number of direct reports from different work streams and coordinating with various teams to deliver exceptional results.

·       Manage conflicting priorities and support a culture of change and continuous improvement.

·       Proven success as a high-performing leader with ability to manage multiple activities simultaneously.

·       Strong mentoring and coaching skills

·       Ability to anticipate and understand client issues and needs

·       Experience of working in highly effective service delivery model

·       Conflict resolution

·       Strong matrix/data management with good analytical skills

·       Stakeholder Management

Qualifications

Required:

·       Any Graduate with 14 -18 years of experience in Engagement/Finance related roles.

·       Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).

·       Strong written and verbal communication skills; ability to draft own correspondence.

Work Location: Hyderabad

Work Timings: 2 Pm to 11 PM

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities— including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.  

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centred, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.