Manager - Microsoft 365 Consultant
The Microsoft 365 Consultant will be part of a cross functional team supporting and enhancing the features and functionality of Microsoft 365 and SharePoint on-premises (2019).
The role will support all areas of Microsoft 365 including Teams, SharePoint Online, PowerShell, PowerApps, and Power Automate etc. The role will provide 3LS to the business in an agile manner and ensure lessons learnt are documented and communicated to 2LS.
Work you’ll do
- Providing 3rd line support for Microsoft 365 and SharePoint services, operating under a best practice, Agile framework
- Design solutions based on product backlog and user stories to deliver value to business users
- Responding to service outages which affect Deloitte’s business operation and reputation, including out of hours escalations as part of a 24 x 7 on-call rota
- Ability to solve problems, quickly and completely and to communicate them clearly to peers, customers and management
- Working with change management, developers, project teams, business teams and vendors to provide guidance and assist in the enhancement of the Microsoft 365 and SharePoint services
- Proactive input into the definition of Microsoft 365 and SharePoint Server technical standards
- Working closely with practitioners and vendors to provide technical/application support and assistance for problems related to Microsoft 365, SharePoint and associated solutions
- Provide input into evaluation, design, and integration of new technologies into Microsoft 365 and SharePoint services
- Monitoring and maintaining the performance, availability and security of Microsoft 365 and SharePoint services, with a focus on continuous service improvement
- Assisting in maintaining documentation, technology compliance standards and governance
Responsibilities
- Explore ideas and build prototypes
- Work collaboratively with teams and departments outside of the POD.
- Deal with incoming tickets, problems, and requests, liaise with business user, 1LS and 2LS and wider POD team.
- Estimates size of backlog items
- Translation of backlog items into engineering design and logical units of work (tasks)
- Evaluation of technical feasibility
- Implementation of backlog items
- Write unit tests to validate work, and to pass through to testing team
- Write and verify code / enhancements which adheres to the acceptance criteria
- Application of product support and enhancement best practices
- Work with relevant teams to evaluate design to be able to deliver application specific training material and workshops.
- Requirements validation of user stories and technical solutions across all platforms/services/solutions
- Engagement with global, local and extended teams to ensure operational alignment
The Team
The Group develops Custom products, applications and services for Deloitte professionals globally. As a team we are here to delight customers by embracing design thinking, agility, innovation, and a customer first focus. support.
Location: Hyderabad
Work shift Timings: 11 AM to 8 PM
Qualifications
· Bachelor of Engineering/ Bachelor of Technology
Must Have skills:
· Minimum 10-13 yrs of experience in M365, and upto 5 yrs exp in sharepoint 2019 and power platforms.
· Extensive SharePoint Server 2019 & SharePoint Online experience in a highly regulated enterprise configuration
· Development, governance, testing and deployment of Power Platform features including PowerApps, Power Automate & Power BI.
· At least 3 years' experience in developing/supporting capabilities on SharePoint using industry standard tools, including but not limited to SharePoint Designer, InfoPath, Visual Studio & PowerShell.
· Significant experience in service management, proactive monitoring, issue resolution, continuous improvement and collaboration.
· Microsoft 365 SharePoint Online management, configuration and governance
· Microsoft 365 Groups configuration, architecture and support
· Advanced PowerShell configuration and development
Good to have:
· SPFX framework design and development
· Microsoft 365 tenant administration and governance
· Microsoft Graph development and integration
· Content migration including data cleansing, ETL, data mapping and metadata
· Front end development technology. Angular, REST API, JSON, JavaScript, CSS, etc.
· Microsoft 365 Security principles including DLP, AIP, eDiscovery, GDPR
· Understanding of UI and UX principles
Soft Skills required:
· To work collaboratively to produce a solution that meets the needs of stakeholders given the resource constraints
· Collaborate extensively within your team including those outside your specialty
· Collaborate extensively with colleagues outside of the team within ITS and the wider business.
· To share by default, all information including “work in progress”
· To coach others in your skills and experience
· To continuously expand your knowledge and skills outside your specialty
· To validate your work as early as possible, working with others to do so
· To attend co-ordination meetings in person or available technology that enhances collaboration.
· To proactively look for ways to improve team performance, efficiency and productivity
· Work within iteration guidelines and seek clarification or provide input where required.
· Develop standardised support documentation and processes for all deliverables within the supported platforms/application/solutions
· Input and maintenance of internal service catalogue