Assistant Manager – CoRe Data Management Services – Deloitte Support Services India Private Limited
Are you looking for an exciting opportunity in the world of business automation technology? Do you thrive on working with customers to uncover problems and figuring out how to solve them using technology? If yes, then CoRe Data Management Services is the team for you. Our team provides accurate, timely and consistent information to the Firm’s leaders which is an essential element of executing the Firm’s strategy
Work you’ll do
• Perform extensive searches using online databases, the Internet, print materials, technical reports, scholarly journal articles, and original source material
• Make logical associations across multiple research and workflow processes in order to reduce the amount of time required to attain proficiency with similar assigned duties.
• Format and ensures accuracy and consistency of data through careful execution of process
• Identify and resolve issues with data quality by monitoring and profiling information to look for outliers using standard firm systems and tools.
• Gather external validation using third party databases and external sources
• Work towards developing higher level of knowledge of the team’s different processes
• Self-train on supplemental skills for research and workflow methodologies through self-educational courses, publications, etc.
• Lead 2 - 6 resources and reports into Deputy Manager/ Manager
Core Skills required
Functional Expertise:
• Act as a catalyst and demonstrate a deep understanding of all available client, vendor, people, entity, opportunity data
• Ability to support gathering and documenting of complex client requirements and provide user support.
• Manage effort to validate Firm’s client master that involves finding, evaluating, and integrating additional sources of information
• 6+ years of relevant hands-on experience on Data Management processes and procedures that include managing Client Data Profiling effort monitoring, and quality control capabilities aimed at improvement of the level of trust leaders and practitioners have in the data
• 6+ years of hands-on experience on using CDI methodologies to design, implement, and improve the Client Data Hub
• 6+ years of relevant hands-on experience on Client Segmentation techniques that include classifying and segmenting clients using the Market Refresh (Parent Client population, attributes, & hierarchy) and process of improving GUP client industry classification
• Strong knowledge on internal and external platforms and information sources (examples include Salesforce, MDM Informatica, SAP, D&B Hoovers, Compu stat, EDGAR, Merger Stat, etc.)
• Ability to work seamlessly between normalized and multi-dimensional data models
• 6+ years of experience on Data Architecture concepts like Change Data Capture (CDC) techniques, data spanning over multiple time horizon like Market offering framework, multiple dimensional hierarchies, geo coding clients etc.
• 6+ years of relevant experience using BPI methodologies to optimize utilization, increase throughput (workflow), and improve quality
• Ability to understand and interpret intermediate client requirements
• Support end-to-end processes, collaborating with key stakeholders and responding to data inquiries.
• Perform QA of the day-to-day workflows and provide guidance to the team on errors, issues identified
Business knowledge:
• Lead a team of Analysts & Senior Analysts as a technical lead for a knowledge sharing applications
• Decision making and impact: Take decisions with minimal consultation/supervision from DM and have a strong impact on the team
• Implement training programs on process overviews to team members/business stakeholders
• Have a good understanding of work and process roadmap priorities thereby enriching the understanding of the stake holder expectation to the delivery team • Document when process produces unexpected results and create and own process documentation and training materials
• Have a detailed understanding of process requirements, attributes, and design. Recognize and document QA processes
• Develop expertise in one or more areas and assume the role as the SME
• Cross train and train new team members on complex data management, research and workflow methodologies.
• Build strong relationship with the client teams to execute day to day responsibilities and Processes
• Innovation, Creativity and problem solving: Collaborate with DMs and above and contribute to innovation and strategic assignments. Lead the innovation Processes and execute them with the help of As and SAs
• Lead and provide guidance to the virtual teams during change/ambiguity
• Mentor and coach the team members, have career conversations with team members and recognize them to keep them motivated
• Handle the entire cycle of performance management - regular coaching sessions, due diligence, performance metrics and reviews, presentation of performance reviews and ability to influence stakeholders
• Conduct timely and regular counselling and performance assessment
• Define business processes to remove ambiguity and streamline implementation
• Builds stakeholder relationship to manage expectations and improve/enhance value/depth of service.
• Articulate the program priorities thereby enriching the understanding of the stakeholder expectation to the delivery team
• Consistently look for ways to upskill the team members by identifying and planning for learnings and trainings in collaboration with Deputy Manager(s) and Manager(s)
Process Management:
• Complexity and independent judgement - Able to drive things independently with minimal supervision from the DM. Also, should be able to handle relatively complex issues and processes, consult with the DM if/wherever required
• Be a consultant to stakeholders – to advise on pros and cons of various processes, etc to stakeholders to arrive at an informed decision
• Manage delivery of business SLAs/project timelines and conduct regular audits of the current processes and quality
• Establish the new processes identified to manage ambiguity and streamline implementation
• Drive execution of enhancement processes/maintenance processes on processes including requirements, scoping and implementation plans
• Manage process enhancements opportunities towards improving efficiency and quality of deliverables
• Captures and disseminates periodic performance related/team metrics reports
• Lead cross teaming opportunities and cross collaboration efforts identified for the team
• Develop plans, schedules, and provide resource estimates for processes and task activities using established process management standards
• Triage and scope requests (high level); assess involvement of relevant teams; value add through being proactive rather than reactive
• Act as a trusted advisor on the process management best practices for Business stakeholders
• Take corrective and preventive measures on issues identified and impact achieved
• Finalize the delivery timelines working with appropriate teams while ensuring the same is acceptable to the requester/stakeholder
• Demonstrate overall business understanding & awareness of critical elements associated with the various process stages
• Serve as the point of escalation for aligned customers & stakeholders
• Handle the entire process cycle end to end
Industry/Firm knowledge:
• Demonstrate strong understanding of firm policies and risk management elements
• Ability to connect the dots and translate strategic priorities into executable action items
Relationship Management:
Leadership and autonomy - Understand the overall objective of the Processes and should be able to give guidance to others with minimal supervision. Should be able to prioritize the work for As and SAs and manage the overall execution of the project
• Coordinate and maintain internal and external communication with all stakeholders
• Regularly connect & build relationships with global stakeholders and counterparts to understand expectations & match delivery.
Technical Expertise
• 6+ years on any of the below given platforms:
o Informatica 360 MDM platform
o Salesforce Platform
o SAP S4
• Advance knowledge and 6+ years of experience on Microsoft Office suite including MS Access, MS Excel, MS Word and MS PowerPoint and MS Visio
• 4+ years relevant experience on SQL, including well-versed in writing queries and extracting data; VBA and other code
• 4+ years hands-on experience of SharePoint other data visualization platforms
• Technology or Other Requirements:
o Advance knowledge of MS Office Suite
o Ability to write SQL statements
Soft Skills
• Work effectively in physical and virtual teams in multi-cultural environments
• Excellent communication skills, interpersonal skills, both oral and written, clear and concise communication
• Strong written and verbal communications skills, ability to convey information crisply and concisely.
• Self-motivated and strong team player
• Good attention to detail and ability to deliver quality work products.
• Logical structuring – structured approach to problem solving and ability to perform root cause analysis of client problems
• Ability to handle detailed work independently. Practical, hands-on and get things done and business analysis.
• Develop understanding of the firm's and aligned business' overall strategy and priorities
• Building Collaborative Relationships: Actively listens; and builds relationships to develop and enhance collaboration with team leaders
• Problem Solving: Ability to work in a dynamic environment that requires out of box thinking and strong analytical skills
• Motivating Others: Exhibit enthusiasm, positive professional attitude, integrity and reliability
Experience: 6 to 8 years of relevant work experience and minimum 3-5 years of experience in data management role
Location: Hyderabad
Work timings: 2 PM to 11PM
Qualifications
• Bachelor’s and/ or Master's degree in Computer Information/ General Science/ Commerce and Business Administration or related field
• Tier - 2 & 3 Colleges
The team
Data Management Services (DMS) is a global shared service under CoRe that formalizes a global, centrally managed data management organization. DMS Set policies, standards, and definitions.
It also establishes roles and responsibilities to support a global authoritative view. DMS Design, develop and implement solutions that improve throughput, quality, and effectiveness through
automation and other technologies. It Cleanse and harmonize data through migration; Validate, enrich and maintain data through optimized consistent processes. DMS Measure and improve quality; establish front-end controls; improve level of trust leaders have. Learn more about Deloitte.
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.