Deloitte | India Offices of the US

Senior Analyst – SERVICENOW QA - Deloitte Support Services India Private Limited

The Service Now COE function is accountable for the implementation of ITSM, ITBM, HRSD and GRC/IRM for multiple MFs from different regions.

Work you’ll do

Role: Operates as ServiceNow QA for ServiceNow implementation projects.

Responsibilities

Strategic

•        Strong communication skills regarding technical topics and remote collaboration skills are critical to this role.

•        Demonstrates an ability to provide accurate project estimates and timelines.

•        Demonstrates an ability to deliver on project commitments.

•        Produces work that consistently meets quality standards.

Operational

• ·       Demonstrates the ability to understand complex business and functional requirements.
• ·       Demonstrates superior analytical skills in analyzing user, functional and technical requirements
• ·       Demonstrates practical application of the Testing Concepts in day to day project activities.
• ·       Demonstrates proficiency in creating Test Plan and Test Strategy documents.
• ·       Demonstrates the ability to derive the Test Scenarios from the Business Requirements.
• ·       Demonstrates working understanding in Test Design and writing detailed test cases based on user scenarios.
• ·       Demonstrates proficiency in Test Execution and Test analysis
• ·       Demonstrate a working understanding of Database testing skills like writing queries using joins, Stored procedures and views.
• ·       Demonstrates a working understanding of analyzing test execution results and the creation of appropriate test metrics.
• ·       Demonstrates a working understanding of the defect management process.
• ·       Demonstrates a working understanding of ServiceNow Test Management and Agile
• ·       Demonstrates a working understanding of automation testing concepts and hands on ServiceNow ATF & TOSCA
• ·       Demonstrate a working understanding of Automation execution like preparing smoke test scenarios and execution in continuous basis with each deployment
• ·       Demonstrates the ability to enhance automation scripts to build a regression suite.
• ·       Demonstrates a working understanding of software testing techniques and strategies.
• ·       Demonstrates a working understanding of web service testing using SOAP UI.
• ·       Demonstrates working understanding in Mobile Testing. Demonstrates a working understanding of the various Test Management and Defect Management tools.
• ·       Demonstrate working knowledge of various QE methodology like Agile, and V Model etc.
• ·       Demonstrates a working understanding of quality assurance and/or software development processes and methodologies, with the ability to share that knowledge with peers, and project team members.
• ·       Demonstrates excellent analytical skills and ability to solve complex problems.
• ·       Identifies ways of “working smarter”, through elimination of unnecessary steps or duplication.
• ·       Demonstrates the ability to manage the Complete Testing activities for the project as a sole contributor.

The team

At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.

Location: Hyderabad

Work shift Timings: 11 AM to 8 PM

Qualifications

·       B. Tech, BE, M. Tech or equivalent technical degree.

·       3 to 6 years experience in a similar role and Enterprise organization.

Essential

Tools/Technology Skills:

ServiceNow:

The candidate should have working experience on various ServiceNow applications like GRC/IRM, ITSM, ITBM, CMDB, Service Mapping.

·       Demonstrates working understanding of QA Tools like TFS, ServiceNow Test Management, ServiceNow Agile

·       Demonstrates working understanding of Various Service Now Application like GRC/IRM, ITSM, ITBM

·       ITIL Foundation certified

·       Demonstrates working understanding of ServiceNow ATF, Tricentis Tosca

·       Worked in Agile / Scrum

Good to have:

·       Working experience / Knowledge in ServiceNow ATF & TOSCA

·       Experience / Knowledge on ITBM, ITFM, CMDB etc.

·       ServiceNow System Administrator Certification

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives.  Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.  We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.  Learn more about Deloitte’s impact on the world.