ROLE: Consultant, Product / Strategic Design
LOCATION: Bengaluru, Mumbai, New Delhi
BUSINESS: Customer & Marketing
ENTITY: USI (India Offices of the U.S)
ABOUT THE TEAM (CSAD): Customer Strategy and Applied Design (CS&AD) offering, as part of Customer & Marketing portfolio, helps companies address the entire range of top management challenges including pursuing new growth opportunities, customer engagement and service strategies, channel strategies, pricing strategies, as well as marketing and sales strategies and efficiencies.
With extensive industry relationships and insights, we assist clients in identifying opportunities to optimize resources and maximize value across the entire customer journey, spanning various channels, customer segments, and experiences. Through testing and learning, we determine the most valuable path, whether it involves launching a new business, pricing a service, targeting a different customer group, or exploring a new channel. We aid clients in defining their future customer operating model, encompassing roles, processes, structures, and technology platforms, all aimed at generating business value. Our work positions us at the forefront of numerous complex and unique C&M deals, bringing a business value perspective to all aspects of C&M operations.
ABOUT Innovation & Product Strategy : We partner with our clients to realize their ambitions, helping them launch new experiences—products, services, or entire businesses—that unlock greater efficiencies and profitable growth. Underpinning all of our work is a deep focus on designing to meet human needs, whether customers, workers, or partners.We make innovation real with every project—and partner across Deloitte to do so.
Our Strategic Designers are masterful at responding to human needs and business priorities to shape desirable, feasible, and viable solutions. We look to our senior designers to take teams and clients on a journey from inspiration to fully rounded solution in ways that drive outsize impact.
JOB DESCRIPTION: We are seeking a Strategic Designer who possesses a unique blend of business strategy and design expertise. This role requires understanding the ability to apply design thinking principles to drive strategic initiatives. The ideal candidate will collaborate with global leaders to develop and execute product strategies, marketing, and communication strategies that align with the firm's overall business objectives. They will be responsible for enhancing the firm's brand value, promoting its services and products, and delivering impactful design solutions. This role demands a critical and strategic thinker who keeps abreast of emerging trends in both business strategy and design, and who can work collaboratively with cross-functional teams to ensure seamless integration of design solutions into broader business strategies. The Strategic Designer will play a pivotal role in shaping the firm's competitive advantage through innovative and visually compelling design strategies.
As a Strategic Design Consultant, you will be integral to our multi-disciplinary teams. You will use your broad design expertise to guide the conception, prototyping, and launch of solutions to our clients’ most complex challenges. If you are passionate about applying human-centered design in new ways to tackle wicked problems for our clients and the industries in which they operate, keep reading.
KEY RESPONSIBILITIES:
1. Collaborate with clients to understand their strategic objectives, business goals, and customer needs.
2. Lead the synthesis of complex and varied information from numerous inputs into cohesive, compelling stories that are told through presentations, videos, websites, and more
3. Aid in crafting and enhancing design-driven models for bringing ideas to life, encompassing financial considerations, market understanding, evaluating capabilities, projecting revenues, and more.
4. Shape compelling business cases for human-centred solutions by delving into market dynamics, understanding customer desires, and highlighting unique value propositions.
5. Perform analyses on return on investment (ROI) to gauge the viability and potential advantages of strategic initiatives, ensuring they align with human centred goals.
6. Contribute to the development of go-to-market plans, including market entry strategies, product positioning, pricing strategies, and customer acquisition plans
7. Assist in the operational validation of strategic initiatives, ensuring alignment with organizational capabilities, resources, and processes
8. Understand the technology landscape and build digital strategies to uncover new sources of value and opportunities.
9. Define and develop concepts and prototypes of products, services, and experiences at varying levels of fidelity – often by guiding a small team that may include designers with varying kinds of expertise
10. Use interdisciplinary thinking to ground all ideas in research insights, business needs, and design constraints and stretch the ambition of our teams and our clients
11. Apply design thinking principles to develop innovative strategies, business models, and customer-centric solutions.
12. Lead workshops, brainstorming sessions, and design sprints to facilitate ideation and problem-solving.
13. Create compelling visual representations, including journey maps, personas, and prototypes, to communicate design concepts and strategies effectively.
14. Collaborate closely with cross-functional teams, including technology, marketing, and operations, to ensure seamless implementation of design solutions.
15. Provide strategic guidance and recommendations to clients based on industry best practices and emerging trends.
16. Stay updated on the latest advancements in design thinking, user experience, and innovation methodologies.
17. Develop as a leader within a like-minded community of designers, local and global, with incredible opportunities for mentorship and career growth
QUALIFICATIONS:
1. Master's degree in Design or a related field.
2. An instinct to infuse empathy and behavioral analysis into all aspects of your work and advocate for it within teams and with non-designer colleagues
3. A passion for human-centered design and the drive to champion it to our clients
4. Proven experience as a strategic design consultant, innovation strategist, or similar role
5. Strong knowledge of design thinking methodologies and their application in business contexts
6. Proficient in conducting market research, competitive analysis, and trend identification
7. Excellent problem-solving skills and the ability to think critically and creatively
8. Exceptional communication and presentation skills, with the ability to convey complex ideas clearly and persuasively
9. Ability to work collaboratively in a team-oriented environment and manage multiple projects simultaneously
10. Experience with design tools and softwares
11. Experience in product management, product design role, UX Design, persona development, journey mapping, concept testing, product strategy etc.
12. Skill in building rapport and durable relationships with clients
13. Willingness to assume a leadership role in the I&PS community, guiding junior team members as we push the boundaries to advance our design discipline
14. Experience across Retail, Consumer Goods & Industrial Products, Technology, Media & Telecom (TMT), Life Sciences and Healthcare and BFSI preferable. Understanding nuances of B2B v/s B2C marketing would be appreciated
15. Understanding of how technology capabilities and their adjacencies can drive new value and open fresh opportunities in the near term
SKILLS & COMPETENCIES: Customer Research, Design Thinking, Business Case Development, Go-To-Market Planning, Market Sizing, Human Centred Design, Interaction Design, Design tool proficiency in sketch, Figma, Adobe XD, InVision etc., New Venture/Business Design and Launch, Product Management, familiarity with front-end development and testing techniques
ABOUT DELOITTE: Deloitte” is the brand under which independent firms throughout the world collaborate to provide services in a geographic area. These firms are members of Deloitte Touché Tohmatsu Limited DTTL, a UK private company limited by guarantee. With 415,000+ people in over 150 countries, Deloitte member firms serve more than 80 percent of the world's largest companies as well as large national enterprises, public institutions, and successful fast-growing companies.
Deloitte in U.S. In the United States, the subsidiaries of Deloitte LLP provide the following services:
• Audit & Assurance
• Consulting
• Financial Advisory
• Risk Advisory
• Tax
• Deloitte Support Services India Pvt. Ltd
Enabling Areas (EA) at the U.S. India offices are the support arm of the organization and comprise several groups including Talent, Technology, Finance, Communications, Field Operations, etc. EA gives every client-service business unit access to the best and brightest resources when it comes to support services. More specifically, EA enables the business units to solely focus on satisfying clients and developing new products and services to sustain competitive advantage, while they consolidate and standardize a diverse collection of systems, processes, and functions. The team provides a wide array of services to the U.S and India professionals and is continually evaluating and expanding its portfolio.
HOW YOU’LL GROW: At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. Deloitte University (DU): The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the DU in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
BENEFITS: At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you
DELOITTE’S CULTURE: Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte
CORPORATE CITIZENSHIP: Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities . Learn more about Deloitte’s impact on the world
RECRUITING TIPS: From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
OUR PEOPLE & CULTURE: Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
OUR PURPOSE: Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective
efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
PROFESSIONAL DEVELOPMENT: From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Recruiting tips
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our purpose
Professional development