US India, Client Labs: Lab Lead & Facilitator
Career Level 5: Manager
Location: Hyderabad
The Deloitte Client Labs team at Deloitte US India offers immersive labs designed to drive significant breakthroughs for clients and account leadership visiting in India. By leveraging behavioral science, analytics, technology, and expert facilitation, we create environments that foster innovation, strategic insights, and transformative results. Our labs include offerings such as Innovation, Insight, Leadership, Strategy, Relationship, Transformation, Transition, and Custom Labs, all tailored to meet the unique needs of our clients. The Client Labs team works in partnership with Deloitte Client Experiences and Client and Market Growth teams and is dedicated to elevating experience of the visiting clients and account leaders to deepen relationships, innovation, and opportunities that lead to extraordinary outcomes.
The Team
Our team’s key focus is to provide exceptional client service to Breakthrough Labs and support the development of confidential, high-end quality deliverables to strengthen our Deloitte PPD’s Client relationships. Our team culture is collaborative, encourages team members to take initiatives, and seek on-the-job learning opportunities by being highly resourceful.
About Deloitte University
The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in Westlake Explore DU: The Leadership Center in India as we explore the future of DU, our client strategy will continue to grow and evolve, providing career growth opportunities and the ability to connect with teams across Executive Accelerators.
Work you’ll do.
As a Lab Lead & Facilitator, you will play pivotal role, to design, deliver, and manage immersive lab experiences to address clients' top priorities and challenges in a virtual or in-person environment. Leveraging expertise in behavioural research, team dynamics, and facilitation, you will drive intervention, alignment, and consensus-building within client organizations. This role demands a blend of strategic thinking, project management, and exceptional facilitation skills to ensure the successful delivery of labs. Define objectives in collaboration with stakeholders to clearly outline the desired outcomes of the Lab.
· As a Lab Lead:
o Lab Design: Lead and drive the making of the lab design, the process, and carve the construct by finalizing the session agenda that is customized and focused on the client visit and outcomes desired from the hosting account leaders.
§ This includes drafting lab design brief, leading the scoping of the Lab, iteration process with the Deloitte business teams by scoping, overseeing content curation and creation, reviewing all lab materials, conducting pre-lab interviews, for evaluating the scope of the Lab, that’s aligned with the account team and client objectives. We are looking for someone with strong design thinking and creative problem-solving skills who is passionate about creating innovative and dynamic experiences for the clients.
o Project Management: Strong project management skills and attention to detail. Lead end to end Lab project cycle at all stages of planning when a Lab opportunity is created. Be responsible for high quality Lab outcomes and executive summary report outs. Craft a comprehensive Lab session agenda that meticulously outlines the session's structure, including the topics to be discussed, time allocations, and key modules, that are aligned to the objectives. Owning the project management for assigned labs, which includes setting, communicating, and tracking milestones and objectives, proactively identifying risks, leading meetings, and leading and/or participating in client interviews. You will typically manage the relationship with Deloitte account teams and managing client relationships.
o Lab Delivery/Facilitation: Lead Lab sessions as a Facilitator by managing the day-of lab on an ongoing basis for visiting clients. Includes live facilitation, capture live synthesis of brainstorming sessions using tools, and technology assets, comprehend conversations, probe/ask questions, take notes and key insights during the lab, to identify opportunities and build action plans by leading breakout groups, and facilitating lab modules and navigate through outcomes. We are looking for someone with strong executive presence, manage interpersonal dynamics in a room with senior leaders, and has a knack for operating in ambiguity and pivot structured and unstructured conversations.
o People Leadership: Manage a team of three to four, as a people leader and Coach for strategic guidance and support for their professional development, performance, and effectiveness of the client experiences, in overall. Provide both formal and informal instruction, direction, and feedback to lab producers and other junior staff. We are seeking an individual who thrives on team-oriented leadership and who is committed to growing and inspiring talent.
o Green Dot support: In addition to delivering labs, you may also can support national or local special projects and test creative and innovative approaches that could be leveraged in the Client Labs-Experience portfolio. We are seeking an individual who enjoys taking on new challenges and pushing boundaries.
o Work collaboratively with USI Executive Accelerators, Deloitte University, and cross-functional teams and businesses. Provide comprehensive support through the proficient use of Salesforce, SharePoint, and other firm resources. Be responsible for leadership reporting, identifying training needs, and developing the team in a dynamic landscape. Drive a culture of innovation with stakeholders and within the USI team, by continually seeking ways to enhance the Lab's processes, operational efficiencies, and innovation.
Requisite core skills:
· Business language proficiency with strong communication skills with an ability to enable and facilitate conversations, probe, and moderate dialogues effectively in a collaborative and evolving environment.
· Has good executive presence to lead sessions through excellent facilitation skills to moderate dynamic sessions with senior leaders and client executives.
· Strong presentation skills as well as emotional maturity construct to manage complex situations with poise, in a dynamic environment.
· Experience in using any immersive and innovative technology and tools to engage audience through interactive digital assets to whiteboard conversations for brainstorming and ideation.
· Solid organizational and project management skills to lead a team and manage multiple tasks and work with
cross-functional businesses and teams, such that the components are well-coordinated and executed.
· Understanding of design-thinking methodologies to curate session design briefs, lead scoping calls and stakeholder interviews to probe required information to
· Ability to manage diverse audience with perspectives, think on your feet and pivot discussions through effective facilitation and engagement in managing small-large group participants. Flexibility to adapt to changing dynamics and unexpected developments during the Lab session, with client and solution focused approach.
· Proficient in Microsoft office suite specially in PowerPoint, Excel, Word, Teams, and OneNote.
· Experience in a professional services firm or a strong understanding of its operations, along with experience working on a global team.
Areas where you will exercise skills:
· Owning multiple client visit Labs as projects.
· Operating effectively in ambiguity, including making in-the-moment adjustments and making decisions when not all information is available.
· Offering original, new, or different approaches to solving problems.
· Demonstrating strong business writing, as well as document development skills (including note taking and tailoring complex information) and structuring and formatting capabilities.
· Establishing rapport and building strong working relationships with internal and external stakeholders.
· Thinking and acting in the best interest of the client and demonstrating ability to resolve issues.
· Collaborating and integrating with a variety of stakeholders to accomplish tasks and projects.
· Diagnosing problems using formal problem-solving tools and techniques.
· Drawing insights and conclusions from complex qualitative and quantitative data.
· Applying knowledge of business priorities and processes, client and shareholder perspective, and future trends to inform decisions.
Qualifications, experience, work location, and timing
· Academic qualification: Master's degree (preferably an MBA)
· Certification in Facilitation, Design Thinking, and Agile Methodologies is a plus.
· Work experience: 10+ years
· Base Location: Hyderabad. Hybrid work week (flexible to travel as per business need and work across diverse time zones and geographical regions in India)
· Work timing: 11:00am to 08:00pm regular. Flexible/alternate work hours to during a client visit and delivering a Lab session, as per business need.
How you will grow
At Deloitte, we have invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Centre in India, our state-of-the-art, world-class learning Centre in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
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