Deloitte Center of Account Excellence Program Automation, Operations and Data Management Sr. Analyst

Job Description

The Center of Account Excellence (CoAE) Program Automation, Operations and Data Management Sr. Analyst partners with the CoAE leadership team to enhance business processes, inform decision-making, provide analyses, and execute upon strategic program management priorities. This role is integral to the success, growth, and innovation of Deloitte’s Center of Account Excellence program.

The Team

The Center of Account Excellence (CoAE) is Deloitte’s premier Center of Excellence supporting the firm’s most important and strategic clients, client leaders, and client account teams. The CoAE provides critical internal services to Deloitte professionals—including research- and data-backed deliverables to enable executive relationships and account operations and a Salesforce-based application and team to support streamlining, automating, and managing client account onboarding and offboarding processes.

The Work You'll Do

The ideal candidate will be business savvy, results-oriented, highly organized, and attentive to detail with excellent data analysis, verbal, and written communication skills. The candidate will partner closely with business leaders based in India and the US—enabling effective business operations and decision-making through data-driven insights, visualizations, and reporting. This role is technology- and data-focused.

Key responsibilities include, but are not limited to, the following:

Automation: The candidate will support a variety of automation projects to transition and enhance internal business processes and improve efficiency and efficacy of deliverables. Responsibilities will include:

·       Identify and scope automation projects and deliverables according to business need

·       Build and maintain PowerBI dashboards to support reporting systems, deliverable automation, and dashboards that support key business decisions and processes

·       Understand, write and enhance DAX, advanced Excel functions, and VBA and Python scripts

·       Bring ideas and support strategic workstreams focused on automation, AI, and other tools and technologies

Business Enablement, Operations, and Reporting: The candidate will also partner closely with CoAE business leaders based both in the US and India to:

·       Collect, track, manage and analyze program insights through reporting and dashboards across headcount, budget, utilization, KPIs, and more

·       Attend key leadership meetings and execute upon operational priorities

·       Liaise with stakeholders and teammates across the CoAE team

·       Generate/review periodic, leadership-ready reports and analyses

·       Anticipate and proactively respond to leadership needs

·       Drive best practices to create better connectivity across the program and improve operational efficiencies

·       Support creation of foundational, account-focused deliverables

Key Skills

To be successful in this role, you should have the following skills:

·       Strong problem-solving and strategic thinking skills

·       Excellent verbal and written communication skills

·       Exceptional attention to detail

·       Experience distilling complex concepts and information into easily understandable content

·       Ability to manage operational performance and reporting cycles (including the oversight of KPIs, opportunity pipeline, and impact tracking)

·       Self-motivated and strong team player; ability to take initiative and interact with leaders and experience working in virtual teams and with other cultures, preferably with US leaders

·       Ability to work in highly matrixed organization

·       Strong Microsoft Office skills required, including advanced knowledge of Excel, PowerPoint, and Teams

·       Strong knowledge of querying using VBA involving multiple tables and subqueries

·       Strong PowerBI skills strongly preferred

·       Exposure to automation tools like Alteryx, UiPath, Automation Anywhere, BluePrism, or similar tools is a plus, but not required

Qualifications and Experience

• 4+ years of professional experience, preferably in Consulting, Strategy & Operations, Program Management, or Change Management
• MBA or postgraduate degree preferred. Bachelor’s degree required

Work and Timing Locations

·       Hyderabad; 2PM – 11PM (IST) preferred

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.