US India, Client Labs: Lab Lead & Facilitator
Career Level 5: Executive Manager
Location: Hyderabad
The Deloitte Client Labs team at Deloitte US India offers immersive labs designed to drive significant breakthroughs for clients and account leadership visiting in India. By leveraging behavioral science, analytics, technology, and expert facilitation, we create environments that foster innovation, strategic insights, and transformative results. Our labs include offerings such as Innovation, Insight, Leadership, Strategy, Relationship, Transformation, Transition, and Custom Labs, all tailored to meet the unique needs of our clients. The Client Labs team works in partnership with Deloitte Client Experiences and Client and Market Growth teams and is dedicated to elevating experience of the visiting clients and account leaders to deepen relationships, innovation, and opportunities that lead to extraordinary outcomes.
The Team
Our team’s key focus is to provide exceptional client service to Breakthrough Labs and support the development of confidential, high-end quality deliverables to strengthen our Deloitte PPD’s Client relationships. Our team culture is collaborative, encourages team members to take initiatives, and seek on-the-job learning opportunities by being highly resourceful.
About Deloitte University
The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in Westlake Explore DU: The Leadership Center in India as we explore the future of DU, our client strategy will continue to grow and evolve, providing career growth opportunities and the ability to connect with teams across Executive Accelerators.
Work you’ll do
As an Executive Manager, in the role of a Lead & Facilitator, in Deloitte's Client Labs team, you will design, deliver/facilitate, and manage immersive lab experiences to address client’s adaptive challenges and needs for visiting clients in India. Leveraging expertise in comprehensive research and facilitation, you will drive alignment and consensus-building. Responsibilities include developing client experience strategies, enhancing processes through data analytics, building stakeholder relationships, and designing training programs. Additionally, you will provide operational support and foster a collaborative team environment, overseeing strategic coordination and leadership across multiple functions and departments.
· As a Lab Lead:
o Lab Design: Lead and drive the making of the lab design, the process, and carve the construct by finalizing the session agenda that is customized and focused on the client visit and outcomes desired from the hosting account leaders.
§ This includes drafting lab design brief, leading the scoping of the Lab, iteration process with the Deloitte business teams by scoping, overseeing content curation and creation, reviewing all lab materials, conducting pre-lab interviews, for evaluating the scope of the Lab, that’s aligned with the account team and client objectives. We are looking for someone with strong design thinking and creative problem-solving skills who is passionate about creating innovative and dynamic experiences for the clients.
o Project Management: Strong project management skills and attention to detail. Lead end to end Lab project cycle at all stages of planning when a Lab opportunity is created. Be responsible for high quality Lab outcomes and executive summary report outs. Craft a comprehensive Lab session agenda that meticulously outlines the session's structure, including the topics to be discussed, time allocations, and key modules, that are aligned to the objectives. Owning the project management for assigned labs, which includes setting, communicating, and tracking milestones and objectives, proactively identifying risks, leading meetings, and leading and/or participating in client interviews. You will typically manage the relationship with Deloitte account teams and managing client relationships.
o Lab Delivery/Facilitation: Serving as the lead facilitator, actively engaging all lab participants, synthesizing key insights during facilitation, and ensuring an exceptional experience for all participants. Have excellent facilitation/presentation skills who can confidently interact with senior executives and manage ambiguity on the day-of lab on an ongoing basis for visiting clients. Includes live facilitation, capture live synthesis of brainstorming sessions using tools, and technology assets, comprehend conversations, probe/ask questions, take notes and key insights during the lab, to identify opportunities and build action plans by leading breakout groups, and facilitating lab modules and navigate through outcomes. Actively listening, asking penetrating questions, and real-time conversation synthesis. We are looking for someone with strong executive presence, who can manage interpersonal dynamics in a room with senior leaders, and has a knack for operating in ambiguity and pivot structured and unstructured conversations.
o People Leadership: Manage a team of three to four, as a people leader and Coach for strategic guidance and support for their professional development, performance, and effectiveness of the client experiences, in overall. Provide both formal and informal instruction, direction, and feedback to lab producers and other junior staff. We are seeking an individual who thrives on team-oriented leadership and who is committed to growing and inspiring talent.
o Green Dot support: In addition to delivering labs, you may also can support national or local special projects and test creative and innovative approaches that could be leveraged in the Client Labs-Experience portfolio. We are seeking an individual who enjoys taking on new challenges and pushing boundaries.
o Work collaboratively with USI Executive Accelerators, Deloitte University, and cross-functional teams and businesses. Provide comprehensive support through the proficient use of Salesforce, SharePoint, and other firm resources. Be responsible for leadership reporting, identifying training needs, and developing the team in a dynamic landscape. Drive a culture of innovation with stakeholders and within the USI team, by continually seeking ways to enhance the Lab's processes, operational efficiencies, and innovation.
Requisite core skills/Experience:
· Strong leadership executive presence to lead sessions through exceptional facilitation skills to moderate dynamic sessions with senior leaders and client executives.
· Excellent client relationship development and management skills
· Business language proficiency with strong communication skills with an ability to enable and facilitate conversations, probe, and moderate dialogues effectively in a collaborative and evolving environment.
· Strong presentation skills as well as emotional maturity construct to manage complex situations with poise, in a dynamic environment.
· Solid organizational, strategic, and project management skills to oversee a diverse skilled team and work with
cross-functional businesses, leaders, and teams.
· Conceptualize and leverage in design-thinking methodologies to curate session design briefs, lead scoping calls and stakeholder interviews to probe required information to design and finalize the session agenda with specific outcomes.
· Can seamlessly manage diverse audience with perspectives, think on your feet and pivot discussions through effective facilitation and engagement in managing small-large group participants. Flexibility to adapt to changing dynamics and unexpected developments during the Lab session, with client and solution focused approach.
· Experience in using any immersive technology and tools to engage audience through interactive digital assets to whiteboard conversations for brainstorming and ideation.
· Proficient in Microsoft office suite specially in PowerPoint, Excel, Word, Teams, and OneNote.
· Knowledge of working the digital whiteboarding tools/technologies like Alleo, Intuiface, Microsoft Surface Hub is a good plus.
· Experience in a professional services firm or a strong understanding of its operations, along with experience working on a global team.
Qualifications, experience, work location, and timing
· Academic qualification: Master's degree (preferably an MBA)
· Certification in Facilitation, Design Thinking, and Agile Methodologies is a plus.
· Work experience: 13+ years
· Location: Hyderabad. Hybrid work week (flexible to travel as per business need and work across diverse time zones and geographical regions in India)
· Work timing: 11:00am to 08:00pm regular. Flexible/alternate work hours to deliver a Lab session, as per business need.
How you will grow
At Deloitte, we have invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Centre in India, our state-of-the-art, world-class learning Centre in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
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