Agile software consultant - Full time
The Delivery Excellence organization’s agile solutions team is seeking a consultant to support off-the-shelf (OTS) software solution – Micro Focus’ ALM Octane (Octane).
You must be a consultant with experience in supporting the day-to-day operations of an enterprise tool. To be successful in this role, you must possess a functional understanding of agile and testing methods as well as a technical aptitude to dig deep into troubleshooting issues and building supplemental solutions where the OTS software solution is not sufficient for Deloitte Consulting project teams.
Work you’ll do
• Support usage of Octane for project teams within the context of leading practices for agile projects
• Build solutions to improve end-user and/or internal processes
• Daily operations include:
o Supporting escalated/ complex end user inquiries/issues
o Collaborating with vendor and/or server administrator to resolve issues
o Demonstrating software and/or delivering training
o Updating solution materials based on support analysis and/or feedback
• Quarterly operations include:
o New software functionality assessments and authoring/updating test cases and test scenarios
• Annual operations include:
o Market research of leading agile tools
o Operational assessment of team’s processes and reflection, recommendation, and implementation around areas for improvement
o Software upgrades including:
? Working closely with server administrators to resolve issues
? Executing functional test cycles and resulting defect triage and resolution
? Escalating critical issues appropriately
? Updating solution materials with latest software updates
? Supporting deployment activities
o Operational assessment of team’s processes and reflection, recommendation, and implementation around areas for improvement
o Software upgrades including:
? Working closely with server administrators to resolve issues
? Executing functional test cycles and resulting defect triage and resolution
? Escalating critical issues appropriately
? Updating solution materials with latest software updates
? Supporting deployment activities
The team
Delivery Excellence plays a pivotal role within Deloitte Consulting by partnering with the business to enhance and enable how the practice sells and delivers projects. We promote innovation, drive efficiencies and collaboration, and provide meaningful insights to manage risk and improve the quality in the way we sell and deliver projects. This results in market differentiation, improved client outcomes, and positions our business to navigate the growing complexity in our engagements.
Delivery Excellence is seeking innovative, forward-thinking professionals who are energized by bringing ideas to life that help shape and transform how the Consulting practice delivers to clients.
QualificationsRequired:
• Experience with enterprise software/solution support
• Strong problem-solving skills
• Organizes information and conducts analysis to clarify the problem and its root causes
• Functional understanding of agile methodology including testing
• Technical aptitude to dig deep into troubleshooting issues and building supplemental solutions where the OTS software solution is not sufficient for Deloitte project teams
• Good understanding of database architecture, data/table relationships, and to develop SQL queries, troubleshoot and resolve software issues, generate metrics, and other make necessary analysis.
• Ability to build utilities/accelerators or provide solutions to automate any recurring activities
• Experience writing requirements and authoring, planning, and executing testing
• Ability to provide actionable feedback, support, and mentorship to junior team members
• Experience working in a virtual environment, including working with onshore / US-based team members
Preferred:
• A functional understanding of DevOps processes
• Experience setting up and supporting software integration
• Good to have experience in .Net or any coding languages
• Good to have experience in Tableau
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