Executive Manager - Engagement Support Services (ESS) – Deloitte Support Services India Private Limited

Join our team of dedicated enabling area professionals in Deloitte US’ organization in India (USI) who support global teams. The USI based Engagement Support Services team provides Engagement Finance and Business Operations support to engagement teams across all service lines in the UK. The Executive Manager will work with the USI Leader to provide local management support to the team, deliver agreed ESS services to the UK Firm and assume responsibility for the quality and service delivery produced by the USI ESS team.

Work you’ll do

As an Executive Manager, you will be responsible for:

·        Responsible for overall service delivery for process delivered from USI

·        Provide input on the compensation exercise and band alignment

·        Helps define/refine KPIs, benchmarks, and objectives at regular intervals

·        Co-ordinating and undertaking of performance management, talent development and check-ins of team leaders

·        Dealing with complex situations involving staff and external sources to provide an informed response which results in an appropriate outcome, always referring to relevant guidance and requirements

·        Providing advice and guidance on process and service improvements Experience in the Engagement Support/Finance or Accounts Receivable/Payable.

·        Represent ESS on wider forums and build eminence for the team

·        Review and implement the iRPM process consistently across the team

·        Moderate and support R&R program and implement consistently across the team

·        Working with ESS leaders in business expansion in USI; Identify potential issues and propose solutions to the leadership as needed

·        Reskilling strategy – align the team on the skills that are required to sustain performance in the long term

·        Translate broader strategy into a compelling team vision and goals; align the team and set priorities to achieve objectives

·        Communicate broader business objectives and desired outcomes to guide the work of others across levels

·        Define clear business objectives and desired outcomes to guide own work and the work of others across levels

·        Create an environment that builds accountability for and commitment to meeting engagement/project objectives

·        Identify and solve problems objectively using analysis, experience and judgement

·        Understand and apply quality assurance and risk management procedures in all areas of work performed

·        Drive adherence to all risk management and quality assurance tools and ensure that all deliverables meet Deloitte standards

The key skills required:

·        Managing and leading a diverse team supporting the development of the team’s culture and identity

·        Strong team management, people management and performance management skills are essential

·        12 to 16 years of relevant experience, with minimum of 10 years in people management

·        Strong relationship building skills

·        Strong communication skills and the ability to interact with professionals at various levels

·        Experience of handling large number of direct reports from different work streams and coordinating with various teams to deliver exceptional results

·        Manage conflicting priorities and support a culture of change and continuous improvement

·        Proven success as a high-performing leader with ability to manage multiple activities simultaneously

·        Strong mentoring and coaching skills

·        Ability to anticipate and understand client issues and needs

·        Experience of working in highly effective service delivery model

·        Conflict resolution

·        Strong matrix/data management with good analytical skills

·        Stakeholder Management

Qualifications

Required:

·        Any Graduate with 12 -16 years of experience in Engagement/Finance related roles

·        Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)

·        Strong written and verbal communication skills; ability to draft own correspondence

Work Location: Hyderabad