Engagement Support Services (ESS) – Associate Analyst – Deloitte Support Services India Private Limited
Join our team of dedicated professionals who support the ESS team. The USI based ESS teams supports the engagement management across all service lines. The Associate Analyst role will support the ESS group. The primary function of this role will be liaison with internal customers and supporting them with engagement management related requests and tasks.
Work you’ll do
As a part of this team, you will be involved with the following:
- Develop strong knowledge on various regions, office locations and business units to better understand client requirements and assist.
- Setting up new engagements in SAP
- Processing amendments/adjustments on an Engagement
- Generating WIP (work in progress) reports recurring/adhoc based
- Engagement management, reporting and analysis.
- Raising client Invoices.
- Always ensure accuracy, clarifying issues within team prior to delivery as appropriate.
- Collaborate with team to ensure service level agreements are met.
- Adhere to Quality, Risk & Security guidelines.
- Record and maintain accurate activity information tracking through to timely closure.
- Maintain own continuing professional development to ensure advice given is appropriate and of a high quality.
Work Location: Hyderabad Shift Timing: 2-11 PM
The team
The USI team at Hyderabad supports the Deloitte organization with a wide variety of capabilities like financial reporting, HR and financial transaction processing, administrative service and helpdesk support, marketing and IT services.
Qualifications
Required:
· Commerce degree graduate
The key skills required:
- Excellent customer service skills, whilst demonstrating a calm manner, and the ability to ask effective questions.
- Experience/Knowledge of the core Microsoft Office packages is essential with emphasis on Microsoft Excel
- Basic accounting skills
- Must have a supportive team player attitude who is reliable and respects others, with a desire and drive to meet and exceed team targets.
- Required to always project a professional image of ESS.
- Follows appropriate policies and processes, with a good understanding of risk.
- Is open, receptive, and adaptable to change, whilst also demonstrating integrity and a can-do attitude.
- Be able to work using their own initiative, showing attention to detail and customer focus, with a good understanding of the client’s needs and priorities.
- Has the ability to act with urgency when necessary.
Preferred skills:
- Excellent attention to detail, organization skills, and ability to articulate ideas clearly and concisely.