Assistant Manager— Global Finance Services – Credit Control/Accounts Receivable
We are looking for professionals with strong accounting skills, who are looking forward to making a career in the Finance field.
Work you’ll do
As a part of this team you will be involved with:
- Subject matter expert in AR collections process. Handle inbound and outbound third-party collections call.
- Should be able to work on all types of collection calls and queries, handle escalations, work allocations to the team members.
- Perform QA audit for the team, training new team members, resolving team members queries relating to the process, ensuring team completes requests within turnaround time.
- Understanding and complying with firm’s policies and procedures in relation to Debtor Management and the firm’s business rules.
- Prepare various ad-hoc MIS reports for the management and stakeholders without any supervision.
- Prepare process documentation. Build strong relationships with AR coordinators and Process leaders.
- Interact with internal and external client to resolve issues related to PO, Billing, Cash posting and other general queries. Handle critical clients.
- Extract data and prepare reports from different systems /analyze the reports and provide commentary as required by stakeholders
- Participate in testing system changes and enhancement, provide process improvement suggestions.
- Monitor customer account details for non-payment, delayed payments and other irregularities.
- Research and resolve escalations.
- Escalation: Confirm that proper escalation procedures are followed according to most effective business practices.
- Communication: Should be able to communicate effectively with peers, client service teams, and process leaders.
- Should be able to identify issues and concerns that may affect the performance of the job and communicate the same to manager.
- Conduct monthly check in with team members.
KPIs
- Should monitor, track and report the reduction of aged AR items.
- Strong adherence to TAT for responding to email and telephone queries.
- Completion of all required training programs, contribution to continued process improvement
- Participation in team and service line events.
Key Competencies
- Attention to details and accuracy
- People Management
- Good oral and written communication skills
- Organizational skills
- Information management
- Problem analysis and problem-solving skills
- Team player
- Sense of urgency
- Customer service Skill
Work location: Hyderabad
Shift timings: 2:00 PM to 11:00 PM
The team
At Deloitte, GFS Operations which is a part of the Global Finance Services maintains and performs book keeping and internal accounting of the firm through — Procure to Pay (PTP), Client to Cash (CTC), Record to Report (RTR) & Financial Integrity.
Qualifications
Required:
- B.Com/M.com/MBA with 6.5-9.5 years of experience in accounts receivable process and collections.
- Should have team management experience.
- Good knowledge of end to end AR collections process.
- Should have experience in handling inbound and outbound third-party calls.
- Problem solving skills, quick learner.
- Basic accounting knowledge, End to End AR process knowledge and basic understanding of other Finance (AP, RTR. MDM) processes
- Ability to drive the team to meet daily SLA in turnaround times.
- Should be self-motivated individuals and should be able to positively motivate team members
- Working knowledge of SAP would be an added advantage
- Good Knowledge of MS Office tools including email skills
- Good understanding of quality aspects (TAT, accuracy, and audit)
- Should have a positive attitude.
- Excellent Oral and written communication should be good.
- Able to be work in different shifts including weekends, if required.
- Should be multi tasker and work in fast pace environment
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
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