Deputy Manager – Deloitte Support Services India Private Limited (Workforce management)

Finance & Shared Services

The Finance & Shared Services team offers comprehensive support to both our client-facing and internal service lines. This includes various functions such as management & financial reporting, budgeting, forecasting, accounts payable, debtor management, payroll, data quality, finance system support, and Business Intelligence development.

Furthermore, within FSS, we have subsidiary teams dedicated to ensuring client service excellence through independence and compliance checks. Our client contract management team provides specialized support to our strategic clients, assisting with reporting, contract reviews, and addressing their ad hoc queries.

Additionally, we have a presence in the human resources domain, known as People & Performance Transaction Services (PPTS). Recently, we have expanded into Information Technology Services as well.

Technology & Transformation (T&T)

In a rapidly evolving technology landscape, Technology & Transformation harnesses the full suite of capabilities needed to drive end-to-end technology transformation and cybersecurity solutions that accelerate innovation, growth and performance at scale - empowering our clients for the future.

Aligning our technology transformation will position the firm to:

• Lead end-to-end A-I-O with the firm's full capabilities and drive continued scale in Implement and Operate.
• Bring together our priority Alliance capabilities to more seamlessly go to market and innovate together.
• Accelerate the build of our engineering depth and our world-class AI capabilities.

Workforce Management

Each member of our team is a trusted advisor ensuring that the right people are on the right jobs at the right time. Our key responsibility is to ensure the optimal resourcing solution for the client, the business and the individual in a timely and commercially sound manner, which includes managing leaves, public holidays, study leaves, and training within the Resourcing system. The Workforce Management team manages the allocation of practitioners on client work, influences capability development for individuals across the business while also providing strategic recommendations and resourcing insights to the leadership team. Additionally, the team handles data management, reporting and analysis, onboarding communication, and oversees Contract Management, all while processing engagement budgets and resolving scheduling conflicts efficiently. We work in collaboration with other key partners such as Talent, Finance and Talent Acquisition.

In Hyderabad, Deloitte Australia's Delivery Centre (DC) stands as a beacon of innovation and expertise, delivering flexible, scalable solutions enriched with industry insights. The DC's global footprint and sophisticated service model seamlessly align with Deloitte Australia's strategic vision, driving value and excellence across its operations. The DC is part of Deloitte’s Global Delivery Centre Network (GDN), the network of geographically dispersed DCs that are critical to our competitive positioning and strategic growth.

What will your typical day look like?

The Workforce Management function is a function within the T&T Enabling Areas team. You will proactively work with the business to manage demand, supply and capability: allocating staff on engagements, identifying the most suitable person (skills and career aspirations) for the engagements as well as focusing on profitability and client service delivery. You will report to the Director of Workforce Management Australia and will lead the Workforce Management GDN team.

Work you’ll do

The Deputy Manager role is a critical role to continue driving the T&T Workforce Management strategies related to demand, supply and

capability. The Deputy Manager will be responsible for the day-to day management and consultative functions associated with deployment

such as scheduling live updates, extracting data to prepare reports for the business unit and other ad hoc tasks. The position will require strong stakeholder management, excellent problem-solving skills and attention to detail.

• Lead a team of 4-5 Workforce Management professionals.
• Oversee performance management of team members and conduct monthly check-in discussions.
• Define and manage process KPIs, ensuring teams consistently meet them. Periodically revisit and redefine KPIs every 6-12 months to align with business strategic expectations.
• Monitor STAFFIT mailboxes to ensure timely completion of scheduling requests, including leave, training registrations, general schedule updates and pricing tools.
• Facilitate and contribute to the weekly resourcing calls and meetings in relation to the allocation of practitioners for the relevant offering.
• Provide accurate and timely reports to leadership, including data analysis and insights.  This includes but is not limited to weekly management reports, variance, utilization and adhoc reporting.
• Conduct due diligence on Talent headcount check to verify the accuracy of profiles, cost center and staff levels.
• Adapt to changing work environments, work under pressure with a sense of urgency, and meet tight deadlines.
• Possess hands-on experience with firm applications such as STAFFIT, Day Shape or E time Resourcing, Cirrus and COGNOS.
• stakeholder relationships by attending weekly, bi-weekly, and monthly meetings to coordinate with clients and engagement teams, track progress against goals, and provide regular updates to management.
• Drive process excellence and standardization by regularly reviewing existing processes and enhancing team efficiency. Document Standard Operating Procedures (SOP) for various projects.
• Track and monitor the team’s utilization and time allocation to support strategic and tactical planning decisions.
• Define and maintain standards for all tasks, ensuring seamless delivery of reports, templates, SOPs, data files, and automation elements.
• Understand business reporting requirements and create dashboard reports for leadership.
• Ensure the quality of deliverables executed by team members.
• Recruit, engage, develop, and motivate team members.
• Maintain strong working relationships with AU stakeholders and EDC counterparts.
• Manage performance evaluations of team members and provide timely rewards.
• Promote best practices, drive innovations, and facilitate knowledge sharing among team members.

• Work Location: Hyderabad
• Shift Timings: 6.30 AM to 3.30 PM

Skills and Requirements

You will be responsible for developing strong client relationships, ensuring client collaboration, teamwork and optimal communications, to deliver outstanding results.

Qualifications

• Expertise in process design and process improvement
• Strong organizational skills
• Proficient in tracking Service Level Agreements (SLAs)
• Skilled in quality review and measurement
• Exceptional attention to detail
• Strong follow-through capabilities
• Effective problem-solving skills
• Technical proficiency in MS Excel, COGNOS, and Tableau
• Adaptable and eager to learn new processes, concepts, and skills
• Excellent communication skills, both verbal and written, with strong interpersonal abilities to communicate clearly
• Capable of working effectively with virtual teams to resolve issues and provide outstanding customer service
• Ability to challenge the status quo and proactively identify opportunities for improvement.
• Experience in Resourcing tools particularly within Deloitte like SAP, Dayforce

Skills:

• Graduate with at least eight to ten years of post-qualification experience
• Ability to effectively manage multiple projects
• Ability to form and lead a team, and professionally develop team members
• Attention to detail and uncompromising emphasis on quality
• Excellent time management skills and meeting deadlines
• Excellent verbal and written communication skills with ability to influence appropriate outcome
• Propensity for learning new technology, systems and solutions
• Proven expertise in managing and analyzing large chunks of data in data analytics tools
• Experience in Performance management and appraisals, provide strong functional support to fellow team members and stakeholders

Qualifications

·       Graduate with at least eight to ten years of post-qualification experience

·       Ability to effectively manage multiple projects

·       Ability to form and lead a team, and professionally develop team members

·       Attention to detail and uncompromising emphasis on quality

·       Excellent time management skills and meeting deadlines

·       Excellent verbal and written communication skills with ability to influence appropriate outcome

·       Propensity for learning new technology, systems and solutions

·       Proven expertise in managing and analyzing large chunks of data in data analytics tools

·       Experience in Performance management and appraisals, provide strong functional support to fellow team members and stakeholders