Analyst - Deloitte Support Services India Private Limited (Resource management)

Finance & Shared Services

The Finance & Shared Services team offers comprehensive support to both our client-facing and internal service lines. This includes various functions such as management & financial reporting, budgeting, forecasting, accounts payable, debtor management, payroll, data quality, finance system support, and Business Intelligence development.

Furthermore, within FSS, we have subsidiary teams dedicated to ensuring client service excellence through independence and compliance checks. Our client contract management team provides specialized support to our strategic clients, assisting with reporting, contract reviews, and addressing their ad hoc queries.

Additionally, we have a presence in the human resources domain, known as People & Performance Transaction Services (PPTS). Recently, we have expanded into Information Technology Services as well.

Resource Management

Resource Management commit to being an independent, objective advisor ensuring that the right people are on the right jobs at the right time. It is our mission to take into consideration what the correct solution is for the client, the business, and the individual in a timely and commercially sound manner.

Resource Management supports the “talent marketplace” for our people to promote their skills, preferences & aspirations. Resource Management makes it easier to identify, propose and select talent throughout the firm, identify skills gaps, connects our people to projects based on skill requirements and empowers practitioners to identify career development opportunities.

The Resource Management Team at Deloitte orchestrates the strategic deployment of auditors across Australia, optimizing business outcomes through meticulous scheduling and resource allocation. This includes managing leaves, public holidays, study leaves, and training within the Resourcing system, alongside processing engagement budgets and resolving scheduling conflicts efficiently.

In Hyderabad, Deloitte Australia's Delivery Centre (DC) stands as a beacon of innovation and expertise, delivering flexible, scalable solutions enriched with industry insights. The DC's global footprint and sophisticated service model seamlessly align with Deloitte Australia's strategic vision, driving value and excellence across its operations.

Work you’ll do

• Collaborate as a Resource Management Consultant with the RA Resource Management team to process schedule changes according to practitioner requests.
• Address email inquiries from practitioners regarding scheduling changes, coordinating with team leads and onshore stakeholders when necessary.
• Ensure accurate processing of scheduling changes as per practitioners' submissions.
• Guarantee precise execution of various requests in related systems and update Excel files in alignment with business needs.
• Proactively handle all requests received in the shared mailbox.
• Conduct thorough due diligence before closing any requests.
• Maintain SLAs of 24-48 hours based on request category and prioritize tasks accordingly.
• Keep all process-related documents up to date.
• Participate actively in business calls, providing clear communication on a daily, weekly, and monthly basis as required.
• Comprehend the business dynamics of the process and consistently meet the expectations of AU stakeholders.
• Contribute effectively to the team's success by meeting all Key Performance Indicators (KPIs).
• Generate daily/weekly reports as per regular cadence and business requirements.
• Engage in professional interaction and communication within both the Hyderabad and Australian offices.
• Prepare for AU team calls within their specific operating unit and be accountable for responding to queries and other related matters. Take responsibility for productivity, bulk requests, Turnaround Time (TAT), and process-related updates specific to their aligned operating unit.
• Work Location: Hyderabad
• Shift Timings: 6.30 AM to 3.30 PM

Key Skills Required:

·       Proficient presentation skills, demonstrated through clear English articulation and impeccable written communication.

·       Strong interpersonal abilities and dedication to supporting a cohesive offshore service delivery team.

·       Enthusiasm for continuous learning and advancement in both soft and technical skills.

·       Demonstrates initiative and proactive problem-solving, prioritizing timely issue resolution and business acumen development.

·       Recognizes the paramount importance of meeting deadlines and adeptly identifies potential impediments to service delivery.

·       Meticulous attention to detail.

·       Effective problem-solving and analytical capabilities, with a penchant for innovative thinking.

·       Advanced proficiency in MS Office suite, particularly MS Excel.

·       Experience in operational management, logistics, planning, reporting, and analysis.

·       Possesses logical thinking skills, capable of conceptualizing and constructing workflow charts, flowcharts, and process maps.

·       Desirable experience in automation tools and techniques.

Qualifications:

·       Any graduate with Advanced MS Excel skill

·       1 to 3.5-3.8 years of work experience

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Centre in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives.  Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities.  We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.  Learn more about Deloitte’s impact on the world.

Disclaimer: Please note that this Job Description is subject to change based on the business/project requirements and at the discretion of management.