CBS Shared Services – Associate Analyst/Analyst
Deloitte Support Services India Private Limited
Are you a quick learner? Is customer support your forte? Do you enjoy interacting with customers and providing them with exceptional support? Responsibility you do as a Shared Services professional will be to provide Administrative services to clients within the Canadian Firm, but not limited to data entry, expense and travel support, CRM updates, transcription, etc.
Responsibilities of Shared Services Professional include, but are not limited to:
- Blacklining or document compare in Microsoft Word
- Creating Business material such as Name tags, tent cards, labels, business card orders
- Updating business cards and distribution lists in outlook
- Creating and managing contacts, accounts, lists, opportunities, and events in CRM
- File repository management (saving files to network)
- Creating surveys and publishing results
- WIP status reports, A/R reports, bulk corrections to time entries
- Expense and Travel processing in Concur
- Drafting invoices from PDF/Excel
- Working on data entry requests
- Performing additional tasks as required
Work location & shift timings
- Hyderabad office
- Hybrid model (work from Deloitte office minimum of two days in a week)
- 9 hours shifts between 5.30 AM and 11 PM (IST) with rotation of shifts every quarter
Qualifications
Required:
- A Bachelor’s degree with minimum of 1 to 2 years of experience in client service
- Excellent written and verbal communication skills with ability to communicate effectively with
clients and leadership
- Strong time management, listening and comprehension skills to meet client’s expectations on
- quality and timelines
- Coordinate work with other national and local teams virtually and in-person
Preferred:
· Knowledge of International address pattern, places, international phone number codes and
geographical knowledge of Canadian cities
- Working experience with International travel agencies or vendors
- Good knowledge in MS Office applications especially in Excel
- Strong analytical and logical skills with great attention to detail
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can
grow. We want all our people to develop in their own way, playing to their own strengths as they hone
their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of
learning and networking opportunities—including exposure to leaders, sponsors, coaches, and
challenging assignments—to help accelerate their careers along the way. No two people learn in
exactly the same way. So, we provide a range of resources including live classrooms, team-based
learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning
Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and
represents a tangible symbol of our commitment to our people’s growth and development. Explore
DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer
employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We
celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily
choices that can help them to be healthy, centered, confident, and aware. We offer well-being
programs and are continuously looking for new ways to maintain a culture that is inclusive, invites
authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn
more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and
extends to relationships with our clients, our people and our communities. We believe that business
has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and
leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact
on the world.
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