Job title: Global Process Owner – GPO CoE Solution Engineer – CTC
Position summary
Global Finance Services (GFS) is Deloitte’s global organization that uses SAP S/4 technology to provide participating Deloitte member firms across the globe with a fully managed finance shared service. This effort is part of the internal Deloitte SWIFT program, a multi-year global finance transformation program
Solutions Engineer – Engagement Management
Location: Global - Hybrid
Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte’s Global Finance Services (GFS). We are insatiably curious and life-long learners focused on technology and innovation.
Work you’ll do
As a Solution Engineer, you will support and aid the strategic direction, operations, and maintenance for Deloitte’s SAP S/4HANA system, specifically in the Client to Cash (CTC), Engagement Management including Commercial Project Management (CPM), Master Data Management (MDM), and Accounts Receivables process areas. You will gather requirements and identify internal-customer needs, assist in the prioritization of features for releases, and support the overall vision and strategic roadmap for CTC features. At times, you will also be expected to support all CTC areas where required, working alongside your team with a can-do attitude
General Responsibilities
• Advises the team lead and business owners on high level solution identification or feasibility on enhancement requests
• Contributes to the “Solution Backlog” of items to be delivered
• Work with Global Process Owners (GPO), Global Finance Services (GFS), Engaged Member Firms (MF) and Global S/4 Support Team to prioritize and navigate program processes for change requests (enhancements)
• Collaborate with the S/4 Global Support CTC counterparts to align business resources, delivery and targeted business feedback
• Complies with standardized procedures, best practices and works with GFS and Global S/4 Support to create new policies and processes as needed
• Provides input to product roadmap, planning, delivery, release management, and deployment to ensure technology standards and business needs are met
• Provide leadership, GFS and the appropriate member firm business leads with regular status updates and identify issues/risks
• Facilitate sessions with GFS, member firm business leads and S/4 support resources for status, planning and overall alignment
• Actively supports onboarding of new geographies to the S/4 system by sharing system knowledge
Product Responsibilities
• Understand customer needs and validates the solution. The solution engineer is the “internal” voice of the customer and works with the S/4 Global support team to deliver solutions for change requests
• Provides sufficient solution detail in enhancement feature sheet documentation for approval
• Outlines and works to establish inter-dependencies between requested enhancements and overall system
• Works alongside and communicates CTC change requests within the relevant team members in GPO, and STT
• Supports the member firm sign off process on feature sheets, functional specs and Member firm communications
• Works within the budget scope and budget allowed for CTC enhancements
• Participates in and supports system demos
• Conducts research on competitive products both internally and externally; Understands business and industry direction to determine and provide advice on product future
• Supports reduction of application related costs and increased efficiencies of applications
• Integrate the business strategy and knowledge of software capabilities (current and future) to support vision and direction for all global finance S/4 products
• Continually seeks opportunities for improvements in the SWIFT application
• Supports the growth and implementation of the global roadmap
Qualifications:
• Bachelor’s degree in Computer Science, Business Administration or equivalent educational or professional experience and/or qualifications.
• Seven (7) years of in-depth experience in product management, SDLC, solutions design, and delivery of enterprise solutions. Experience working in Agile/Scrum environments is a plus
• Three (3) to five (5) years of SAP experience – configuration experience would be advantageous
• Minimum of three (3) year of direct experience in Order to Cash (OTC) / Client to Cash (CTC) process area
• Knowledge of SAP tables and fields across CTC including client master, projects, pricing, billing, finance-AR
• Knowledge of SAP Project Systems, Sales and Distribution, and Materials Management module, and related reporting
• Experience working with business owners and development teams to document and clarify business and user requirements
• Experience managing scope of defined features and functions during project lifecycle
• Proven expertise in system/software delivery of mid-to-large enterprise applications needed
• Ability to understand and relate to the business objectives and provide a high-quality solution
• Ability to adjust communications to both technical and non-technical audiences
• Must have strong analytical abilities, presentation and communication skills, and organizational/planning abilities
• Ability to drive consensus, and have vivid passion for product delivery
• Strong project management and team management skills
• Creative - able to think outside the box; uses knowledge gained through prior experience, education, and training to resolve issues and remove project barriers
• Excellent team working skills and ability to self-manage to deadlines
• Experience of solutioning or interfacing with external software design and development vendors preferred
• Ability to work productively with all levels in a large organization
• Ability to travel when required
• Flexibility to support occasional working outside of home time zone hours to support all geographies, particularly in the lead up to geography implementations or change request deadlines
Preferred Qualifications:
• Master’s or Advanced degree
• Experience in SAP S/4 HANA applications
How you’ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
Recruiter tips
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.
Recruiting tips
From developing a standout resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our purpose
Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
#EAG-Finance