Deloitte Global

Job title: ServiceNow CMDB Process manager

·        Location – Hyderabad

·        Time – 2 PM to 11 PM

In Deloitte Technology we make an impact by providing leading edge technology products and support to the entire Deloitte organization. We offer innovative technology solutions that cross borders and help Deloitte deliver and connect with their clients, their communities, and one another in ways they never thought possible.

In support of our IT Service Management program, we have an opening for a ServiceNow CMDB Process Manager. The ServiceNow CMDB Process Manager is responsible for overseeing and managing the Configuration Management Database (CMDB) processes within the ServiceNow platform. This role ensures the integrity and accuracy of the CMDB, drives continuous improvement, and aligns CMDB processes with ITIL best practices and organizational goals. The primary objective of the position is to analyze, document requirements and implement Configuration Management solutions within the Service Now platform and is well versed with CSDM Model. The role sits within the IT Service Management team and is tasked with delivering user experiences that delight and inform our many stakeholders globally.

• ·        Implemented CMDB using CSDM framework
• ·        Have an understanding of Service Mapping
• ·        We’re looking for a CMDB expert who’s adept at 3Cs of the CMDB and has an understanding of the Product/Release Management to help us improve the CMDB experience for CMDB users.

Work you’ll do:

This opportunity requires good understanding of CMDB, Service Mapping, CSDM Model, product management workflow and experiential journeys within the ServiceNow platform that enable the individual to deliver a high level of service to meet the expectation from the business.  This role will focus on providing solution on CMDB and experiences within the ServiceNow platform to improve CMDB visibility, usefulness, and overall user experience.  Apart from this, this role also needs an individual to be experienced in leading a team.

• In this interesting and diverse role, you’ll have the opportunity to participate in implementation and testing across the ServiceNow Platform with a focus on CMDB, IRE, Service Mapping and CSDM.
• You’ll use or develop skills in coordinating with different product owners/stakeholders to ensure the CMDB process is in alignment with the best practices.
• As part of a broader IT Service Management team, you will have the opportunity to work on a variety of other initiatives as a contributor in the areas of ITSM, integrations or development depending on the work available and your areas of interest
• You will have the opportunity to interact with management and leaders in a global environment from multiple countries and varied business areas across our organization
• If you are looking to expand your business analysis skillset into new and exciting areas of ServiceNow in a globally diverse team, then we are looking for you! 

Qualifications:

To be considered for this role, there are certain qualifications you’ll have to have. And others that would be really, nice.

Required:

·        Minimum 5-7 years in ServiceNow CMDB.

·        Strong understanding of ITIL framework and configuration management principles.

·        Proficiency in ServiceNow platform, including CMDB, Discovery, and Service Mapping.

·        Excellent analytical, problem-solving, and communication skills.

·        Solid knowledge of business analysis and its application to Agile and SDLC.

·        Proven ability to interact with customers at all levels within an organization to successfully interpret and understand business needs and asks into technical requirements.

·        Ability to manage a team.

Preferred:

·        Prior experience with professional services environments and or large-scale enterprises

·        ServiceNow Certified Systems Administrator and ServiceNow Certified Implementation Specialist – CMDB is preferred

·        Solid experience with ServiceNow Discovery and CMDB.

·        Ability to work effectively, with minimal day-to-day supervision, and contribute significantly to the success of the practice globally.

·        Flexible work style and experience managing defined deadlines and work under tight time constraints.

·        Develop, implement, and manage CMDB processes and policies.

·        Ensure CMDB processes are aligned with ITIL best practices and organizational standards.

·        Monitor and enforce compliance with CMDB processes.

·        Ensure the accuracy, completeness, and consistency of CMDB data.

·        Conduct regular audits and data quality checks.

·        Develop and implement data quality improvement initiatives.

·        Work closely with IT and business stakeholders to understand and address their CMDB needs.

·        Facilitate workshops and meetings to gather requirements and define CMDB processes.

·        Collaborate with ServiceNow developers and administrators to implement process enhancements.

·        Develop and deliver training programs for CMDB users/Provide ongoing support and guidance to CMDB users.

·        Create and maintain CMDB process documentation, including user guides and training materials.

·        Develop and maintain CMDB reports and dashboards.

·        Analyze CMDB data to identify trends, issues, and opportunities for improvement.

·        Provide insights and recommendations to IT and business stakeholders.

·        Identify and implement process improvements to enhance CMDB efficiency and effectiveness.

·        Stay current with industry best practices and ServiceNow CMDB capabilities.

Lead initiatives to adopt new CMDB features and functionalities.

What you’ll be part of—our Deloitte Global culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. 

Deloitte Global supports our talented professionals in answering the question: What impact will you make?

Who you’ll work with:

Our contributions lead to increased productivity and standardization of business, ITSM and business process and are felt across many countries and locations.  We are an agile based team of dedicated professionals who are committed to implementing solutions quickly, efficiently and avoiding tedious and unnecessarily complex customizations.  We work in a highly virtual environment with specialized tools that allow us to work with others across multiple locations and time zones.  Our team is very passionate about delivery of ServiceNow and the CMDB, we are looking for people to join us who share this passion and looking to help us build a ServiceNow platform that enables our business in every way we possibly can. 

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills, and as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. Therefore, we provide a range of resources, including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning center in the Hyderabad office is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Benefits you’ll receive:

Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do — that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.