Position Summary

Learning Operations - Associate Analyst 

Are you someone who is passionate about learning, is themselves a life-long learner, and has demonstrated the drive, desire, and commitment to a long-term plan in this area. You will be a member of the Core Talent Services – Development – US Learning Delivery team working with various Centers of Excellence and their managers to support the learning and development needs of the various businesses across US offices.

Work you’ll do

Your job role includes support all learning administration and operations work:

·       Support learning projects and project manage learning programs in US

·       Manage learning communications, mailers, invites etc.

·       Provide reports, analysis, dashboards on enrollments, completions and  other learning related reports

·       Manage and update trackers, content, documentation and databases

·       Support program planning, identify processes to help with smooth execution of the learning events / program

·       Manage learning mailboxes, respond to learner queries of non-technical in nature via Case Management system in Sales Force

·       Liaison with Technology teams, Catalog Team, Compliance, Event Management teams, External Learning Vendors and other Talent teams to support learning processes

·       The work requires that you work in 2 PM -11 PM India Time

The team

CRM team is the backbone of all of learning support activities that happen before, during and after the delivery of the programs. Our team is involved in planning process and is extensively relationship driven. Customer trust is the key element for the success and smooth running of Learning Delivery Operations. As a CRM specialist you will be required to build relationship with your stakeholders and US counterparts as the nature of function is 1-1

Qualifications - External



·       Any Bachelors Degree

·       Proficiency with computers and applications – email, MS Word, PPT

·       Intermediate excel skills

·       Experience in working with US stakeholders / customers will be preferable



We believe that to be an undisputed leader in professional services, we should equip you with the resources that can make a positive impact on your well-being journey. Our vision is to create a leadership culture focused on the development and well-being of our people. Here are some of our benefits and programs to support you and your family’s well-being needs. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our people and our culture make Deloitte a place where leaders thrive. Get an inside look at the rich diversity of background, education, and experiences of our people. What impact will you make? Be inspired by the stories of our people.

Professional development

You want to make an impact. And we want you to make it. We can help you do that by providing you the culture, training, resources, and opportunities to help you grow and succeed as a professional. Learn more about our commitment to developing our people.

Requisition code: 74599